# ServiceDesk vs Help Desk+

The clearest difference is rating: Help Desk+ at 5.0 against ServiceDesk's 2.0. Help Desk+ also leads on device support (4 vs 2). ServiceDesk's advantage is in-app purchases (none vs 3) and iOS requirement (9.0 vs 15.6). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Help Desk+ sells 3 in-app purchases, starting at $7.99 per month. ServiceDesk asks for nothing beyond the download.

Help Desk+ holds the better App Store score, 5.0 against 2.0. Both are backed by a comparable volume of ratings — 3 and 3 respectively.

ServiceDesk ships an update every 6 weeks, Help Desk+ every 4 weeks. Both last shipped on October 2, 2026.

## The numbers

| Metric | ServiceDesk | Help Desk+ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.0 (3 ratings)](https://appshunter.io/ios/app/servicedesk/id1050063637/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/help-desk-plus/id1574984413/reviews)** |
| Number of ratings | 3 | 3 |
| Positive reviews | 25.0% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 4 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 62 MB | 42 MB |
| Requires iOS | **9.0** | 15.6 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod, Mac** |
| Age rating | 4+ | 4+ |
| Developer | [N-able Technologies Inc.](https://appshunter.io/developer/421890009) | [Starkode Limited Company](https://appshunter.io/developer/874698946) |

## What reviewers say

### ServiceDesk

[App page](https://appshunter.io/ios/app/servicedesk/id1050063637)

Manage field service visits, tickets, and customer information on the go. Log time, mileage, and costs, and update ticket statuses with digital signatures and photos. Requires a MAX Remote Management account.

**Highlights:** Schedule site visits with GPS, Track mileage and time, Manage and update support tickets, Digital signatures for ticket sign-off, Add photos to ticket comments, View customer information and history

**In-app purchases:** none


### Help Desk+

[App page](https://appshunter.io/ios/app/help-desk-plus/id1574984413)

Streamline customer and project support with this customizable app. Easily create service tickets, manage incidents, and collaborate with multiple users. Ideal for small businesses and organizations needing efficient teamwork and self-work management.

**Highlights:** Create service tickets and change requests, Multi-user collaboration, Customizable attributes and reports, User management and role assignment, Branch management for different locations, Face ID for secure access

**Features:** Vision Pro support

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Single User | $7.99 | per month |
| 3 Users | $19.49 | per month |
| 6 Users | $34.99 | per month |


## Frequently asked questions

### Is ServiceDesk free?

ServiceDesk is free to download, with no in-app purchases.

### Is Help Desk+ free?

Help Desk+ is free to download, with in-app purchases available.

### Which has better reviews, ServiceDesk or Help Desk+?

Help Desk+ is rated higher. ServiceDesk averages 2.0 out of 5 from 3 ratings, while Help Desk+ averages 5.0 from 3 ratings.

### Do ServiceDesk or Help Desk+ have ads?

Neither ServiceDesk nor Help Desk+ shows ads.

### Which is updated more often, ServiceDesk or Help Desk+?

ServiceDesk ships an update every 6 weeks, and Help Desk+ every 4 weeks. Most recently, ServiceDesk was updated on October 2, 2026 and Help Desk+ on October 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*