# Vision Helpdesk vs HelpDesk 3

The clearest difference is update cadence: HelpDesk 3 at every 6 weeks against Vision Helpdesk's every 8 months. On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Vision Helpdesk ships an update every 8 months, HelpDesk 3 every 6 weeks. The most recent releases landed on June 1, 2026 and June 6, 2026 respectively.

## The numbers

| Metric | Vision Helpdesk | HelpDesk 3 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.0 (2 ratings)](https://appshunter.io/ios/app/vision-helpdesk/id1050415247/reviews)** | — |
| Number of ratings | **2** | — |
| Positive reviews | 0.0% of reviews | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 8 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 30 MB | 25 MB |
| Requires iOS | 12.0 | 12.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [JPK Software Solutions PRIVATE LIMITED](https://appshunter.io/developer/1050415246) | [Jerome Kaegi](https://appshunter.io/developer/957331657) |

## What reviewers say

### Vision Helpdesk

[App page](https://appshunter.io/ios/app/vision-helpdesk/id1050415247)

This comprehensive business tool offers multi-channel help desk, satellite desk for multi-brand management, and ITIL-compliant service desk functionalities. It centralizes customer conversations across various platforms and supports IT service management disciplines.

**Highlights:** Multi-channel ticket management, Centralized customer conversations, Multi-brand/company support, ITIL/ITSM compliance, CMDB, Incident, Problem Management, SaaS and Download versions

**Features:** macOS Compatibility

**In-app purchases:** none


### HelpDesk 3

[App page](https://appshunter.io/ios/app/helpdesk-3/id1493908765)

Provide customer support on the go with live chat and support tickets. Easily manage customer messages and initiate conversations directly from your mobile device.

**Highlights:** Live chat support, Support ticketing system, Message management, Customer communication, Mobile accessibility

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Vision Helpdesk free?

Vision Helpdesk is free to download, with no in-app purchases.

### Is HelpDesk 3 free?

HelpDesk 3 is free to download, with no in-app purchases.

### Do Vision Helpdesk or HelpDesk 3 have ads?

Neither Vision Helpdesk nor HelpDesk 3 shows ads.

### Which is updated more often, Vision Helpdesk or HelpDesk 3?

Vision Helpdesk ships an update every 8 months, and HelpDesk 3 every 6 weeks. Most recently, Vision Helpdesk was updated on June 1, 2026 and HelpDesk 3 on June 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*