# Vision Helpdesk vs Helpdesk AI Email Support

The clearest difference is in-app purchases: Vision Helpdesk at none against Helpdesk AI Email Support's 4. Vision Helpdesk also leads on iOS requirement (12.0 vs 15.1). Helpdesk AI Email Support's advantage is update cadence (monthly vs every 8 months). On price, ads and device support there is nothing between them.

Both are free to download. Helpdesk AI Email Support sells 4 in-app purchases, starting at $9.99 per month. Vision Helpdesk asks for nothing beyond the download.

Vision Helpdesk ships an update every 8 months, Helpdesk AI Email Support monthly. The most recent releases landed on November 2, 2026 and October 31, 2026 respectively.

## The numbers

| Metric | Vision Helpdesk | Helpdesk AI Email Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.0 (2 ratings)](https://appshunter.io/ios/app/vision-helpdesk/id1050415247/reviews)** | — |
| Number of ratings | **2** | — |
| Positive reviews | 0.0% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 8 months | **Monthly** |
| Monetization | Free | — |
| Size | 30 MB | 50 MB |
| Requires iOS | **12.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [JPK Software Solutions PRIVATE LIMITED](https://appshunter.io/developer/1050415246) | [CurlyCorn LLC](https://appshunter.io/developer/1552253484) |

## What reviewers say

### Vision Helpdesk

[App page](https://appshunter.io/ios/app/vision-helpdesk/id1050415247)

This comprehensive business tool offers multi-channel help desk, satellite desk for multi-brand management, and ITIL-compliant service desk functionalities. It centralizes customer conversations across various platforms and supports IT service management disciplines.

**Highlights:** Multi-channel ticket management, Centralized customer conversations, Multi-brand/company support, ITIL/ITSM compliance, CMDB, Incident, Problem Management, SaaS and Download versions

**Features:** macOS Compatibility

**In-app purchases:** none


### Helpdesk AI Email Support

[App page](https://appshunter.io/ios/app/helpdesk-ai-email-support-elk/id6761682586)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (4)**

| Purchase | Price | Billing |
| --- | --- | --- |
| ElkDesk Starter Monthly | $9.99 | per month |
| ElkDesk Pro Monthly | $34.99 | per month |
| ElkDesk Starter Yearly | $99.99 | per year |
| ElkDesk Pro Yearly | $349.00 | per year |


## Frequently asked questions

### Is Vision Helpdesk free?

Vision Helpdesk is free to download, with no in-app purchases.

### Is Helpdesk AI Email Support free?

Helpdesk AI Email Support is free to download, with in-app purchases available.

### Do Vision Helpdesk or Helpdesk AI Email Support have ads?

Neither Vision Helpdesk nor Helpdesk AI Email Support shows ads.

### Which is updated more often, Vision Helpdesk or Helpdesk AI Email Support?

Vision Helpdesk ships an update every 8 months, and Helpdesk AI Email Support monthly. Most recently, Vision Helpdesk was updated on November 2, 2026 and Helpdesk AI Email Support on October 31, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*