# Deskpro vs UniFi Access

The clearest difference is rating: UniFi Access at 4.9 against Deskpro's 2.0. UniFi Access also leads on ratings volume (5.1K vs 12) and review sentiment (60% vs 38%). Deskpro's advantage is iOS requirement (9.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UniFi Access holds the better App Store score, 4.9 against 2.0. That said, the two scores are not equally well evidenced: UniFi Access has 5.1K ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 38% of Deskpro's written reviews are positive against 60% of UniFi Access's.

Deskpro ships an update every 2 months, UniFi Access every 2 weeks. The most recent releases landed on October 6, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | Deskpro | UniFi Access |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.0 (12 ratings)](https://appshunter.io/ios/app/deskpro/id1050912818/reviews) | **[4.9 (5.1K ratings)](https://appshunter.io/ios/app/unifi-access/id1578429007/reviews)** |
| Number of ratings | 12 | **5.1K** |
| Positive reviews | 37.5% of reviews | **59.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 19 MB | 280 MB |
| Requires iOS | **9.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Deskpro Ltd](https://appshunter.io/developer/692869173) | [Ubiquiti Inc.](https://appshunter.io/developer/683620863) |

## What reviewers say

### Deskpro

[App page](https://appshunter.io/ios/app/deskpro/id1050912818)

Manage helpdesk tickets on the go with this mobile companion app. Create, filter, assign, and update tickets efficiently from your iPhone or iPad. Requires an existing Deskpro helpdesk installation.

**Highlights:** Create tickets, users, and organizations, Filter, sort, assign, and update tickets, Quick ticket actions via swipe, Customize ticket view, Apply mass actions, Use snippets and macros for replies, Attach files from local storage or cloud

**Features:** macOS Compatibility

**In-app purchases:** none


### UniFi Access

[App page](https://appshunter.io/ios/app/unifi-access/id1578429007)

Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.

**Highlights:** Manage connected doors and security policies, Oversee user rosters and access methods, Configure reader devices and greeting messages, View real-time access event logs, Receive doorbell notifications, Grant remote access to visitors

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Works great
- 🔒 Secure access control
- 💡 Useful features

**What reviewers complain about**

- 🐛 Crashes and bugs
- 🔍 Missing key features
- 💻 Lack of iPad/desktop support
- 🔔 Notification issues

**Reported bugs**

- App crashes on launch
- Notifications not working
- Remote login issues
- Outdated information in app

**Requested features**

- Integrate with Unifi Protect
- Add schedule management in app
- Allow door hold open/timer controls
- Improve camera/intercom integration


## Frequently asked questions

### Is Deskpro free?

Deskpro is free to download, with no in-app purchases.

### Is UniFi Access free?

UniFi Access is free to download, with no in-app purchases.

### Which has better reviews, Deskpro or UniFi Access?

UniFi Access is rated higher. Deskpro averages 2.0 out of 5 from 12 ratings, while UniFi Access averages 4.9 from 5.1K ratings.

### Do Deskpro or UniFi Access have ads?

Neither Deskpro nor UniFi Access shows ads.

### Which is updated more often, Deskpro or UniFi Access?

Deskpro ships an update every 2 months, and UniFi Access every 2 weeks. Most recently, Deskpro was updated on October 6, 2026 and UniFi Access on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*