# Securus Mobile vs GettingOut Visits

The clearest difference is rating: Securus Mobile at 4.6 against GettingOut Visits's 2.2. Securus Mobile also leads on ratings volume (50K vs 13) and update cadence (every 5 weeks vs every 4 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Securus Mobile holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: Securus Mobile has 50K ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 12% of Securus Mobile's written reviews are positive against 3% of GettingOut Visits's.

Securus Mobile ships an update every 5 weeks, GettingOut Visits every 4 months. Both last shipped on September 25, 2026.

## The numbers

| Metric | Securus Mobile | GettingOut Visits |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (50K ratings)](https://appshunter.io/ios/app/securus-mobile/id1059629706/reviews)** | [2.2 (13 ratings)](https://appshunter.io/ios/app/gettingout-visits/id1342522622/reviews) |
| Number of ratings | **50K** | 13 |
| Positive reviews | **12.4% of reviews** | 3.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 4 months |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Best chart rank | **#42** | #54 |
| Size | 101 MB | 8 MB |
| Requires iOS | 16.6 | **16.0** |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 17+ | 17+ |
| Developer | [SECURUS TECHNOLOGIES LLC](https://appshunter.io/developer/1059629705) | [Telmate, LLC](https://appshunter.io/developer/907226426) |

## What reviewers say

### Securus Mobile

[App page](https://appshunter.io/ios/app/securus-mobile/id1059629706)

**Currently charting:** #42 Top Free · Social Networking (US App Store)

Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.

**Highlights:** Video calling, Digital messaging, Photo/video/eCard sharing, Prepaid calling, Account management, Fund incarcerated accounts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues

**What reviewers complain about**

- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos

**Reported bugs**

- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties

**Requested features**

- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs


### GettingOut Visits

[App page](https://appshunter.io/ios/app/gettingout-visits/id1342522622)

**Currently charting:** #54 Top Free · Social Networking (US App Store)

Connect with incarcerated loved ones through video calls from your mobile device. Enjoy flexible, on-demand visits without scheduling, and only pay for the time you use. Keep in touch easily and conveniently, anytime, anywhere.

**Highlights:** Remote video calls, On-demand visits (Visit Now), Pay per minute, No scheduling required, Flexible visitation times, No upfront costs

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Convenient to talk to loved ones
- 🚀 Better connection and quality on app vs. website

**What reviewers complain about**

- 🐛 Frequent disconnections and freezing during calls
- 🔇 No sound notifications for incoming calls
- 💰 Expensive and charges for every little thing
- 🤖 Poor customer service and lack of support

**Reported bugs**

- App crashes and logs users out frequently
- Issues with depositing money and accessing accounts
- Compatibility problems with certain devices and browsers
- Scheduled visits not working as expected

**Requested features**

- Add sound notifications for incoming calls
- Improve video/audio quality and reliability
- Allow scheduling of video visits directly in the app
- Combine messaging, video, and deposit features into one app


## Frequently asked questions

### Is Securus Mobile free?

Securus Mobile is free to download, with no in-app purchases.

### Is GettingOut Visits free?

GettingOut Visits is free to download, with no in-app purchases.

### Which has better reviews, Securus Mobile or GettingOut Visits?

Securus Mobile is rated higher. Securus Mobile averages 4.6 out of 5 from 50K ratings, while GettingOut Visits averages 2.2 from 13 ratings.

### Do Securus Mobile or GettingOut Visits have ads?

Neither Securus Mobile nor GettingOut Visits shows ads.

### Which is updated more often, Securus Mobile or GettingOut Visits?

Securus Mobile ships an update every 5 weeks, and GettingOut Visits every 4 months. Most recently, Securus Mobile was updated on September 25, 2026 and GettingOut Visits on September 25, 2026.

### Which is more popular, Securus Mobile or GettingOut Visits?

Securus Mobile currently peaks at #42 in the App Store charts, and GettingOut Visits at #54. Chart position reflects recent download velocity rather than total install base.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*