# Securus Mobile vs Inmate Inbox

The clearest difference is rating: Securus Mobile at 4.6 against Inmate Inbox's 3.1. Securus Mobile also leads on in-app purchases (none vs 4) and ratings volume (50K vs 88). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Inmate Inbox sells 4 one-off in-app purchases. Securus Mobile asks for nothing beyond the download.

Securus Mobile holds the better App Store score, 4.6 against 3.1. That said, the two scores are not equally well evidenced: Securus Mobile has 50K ratings behind it against 88, so its average is the more settled of the two. Written reviews complicate that: 12% of Securus Mobile's written reviews are positive against 16% of Inmate Inbox's, so the app with the better star average is not the one people write more warmly about.

Securus Mobile ships an update every 5 weeks, Inmate Inbox every 2 months. The most recent releases landed on September 24, 2026 and July 21, 2026 respectively.

## The numbers

| Metric | Securus Mobile | Inmate Inbox |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (50K ratings)](https://appshunter.io/ios/app/securus-mobile/id1059629706/reviews)** | [3.1 (88 ratings)](https://appshunter.io/ios/app/inmate-inbox/id1390513826/reviews) |
| Number of ratings | **50K** | 88 |
| Positive reviews | 12.4% of reviews | **16.1% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 2 months |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Best chart rank | **#44** | — |
| Size | 101 MB | 34 MB |
| Requires iOS | 16.6 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 17+ | 4+ |
| Developer | [SECURUS TECHNOLOGIES LLC](https://appshunter.io/developer/1059629705) | [Stewart](https://appshunter.io/developer/1390513825) |

## What reviewers say

### Securus Mobile

[App page](https://appshunter.io/ios/app/securus-mobile/id1059629706)

**Currently charting:** #44 Top Free · Social Networking (US App Store)

Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.

**Highlights:** Video calling, Digital messaging, Photo/video/eCard sharing, Prepaid calling, Account management, Fund incarcerated accounts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues

**What reviewers complain about**

- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos

**Reported bugs**

- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties

**Requested features**

- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs


### Inmate Inbox

[App page](https://appshunter.io/ios/app/inmate-inbox/id1390513826)

This app facilitates real-time communication between users and incarcerated individuals. It allows for sending and receiving messages, as well as sharing photos, helping to maintain connections with loved ones.

**Highlights:** Real-time messaging, Photo sending, Account management, Contact list management, Stay connected on the go

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases (4)**

| Purchase | Price | Billing |
| --- | --- | --- |
| inmateinbox | $5.99 | one-time |
| InmateInbox | $10.99 | one-time |
| InmateInbox | $15.99 | one-time |
| InmateInbox | $20.99 | one-time |


## Frequently asked questions

### Is Securus Mobile free?

Securus Mobile is free to download, with no in-app purchases.

### Is Inmate Inbox free?

Inmate Inbox is free to download, with in-app purchases available.

### Which has better reviews, Securus Mobile or Inmate Inbox?

Securus Mobile is rated higher. Securus Mobile averages 4.6 out of 5 from 50K ratings, while Inmate Inbox averages 3.1 from 88 ratings.

### Do Securus Mobile or Inmate Inbox have ads?

Neither Securus Mobile nor Inmate Inbox shows ads.

### Which is updated more often, Securus Mobile or Inmate Inbox?

Securus Mobile ships an update every 5 weeks, and Inmate Inbox every 2 months. Most recently, Securus Mobile was updated on September 24, 2026 and Inmate Inbox on July 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*