# Securus Mobile vs Reliance Connect

The clearest difference is rating: Securus Mobile at 4.6 against Reliance Connect's 1.6. Securus Mobile also leads on ads (none vs shown) and ratings volume (62K vs 35). Reliance Connect's advantage is monetization model (ad-supported vs free with in-app purchases) and iOS requirement (12.4 vs 16.6). On price, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Securus Mobile holds the better App Store score, 4.6 against 1.6. That said, the two scores are not equally well evidenced: Securus Mobile has 62K ratings behind it against 35, so its average is the more settled of the two. Written reviews point the same way: 13% of Securus Mobile's written reviews are positive against 1% of Reliance Connect's.

Securus Mobile ships an update every 5 weeks, Reliance Connect every 3 months. The most recent releases landed on October 20, 2026 and October 17, 2026 respectively.

## The numbers

| Metric | Securus Mobile | Reliance Connect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (62K ratings)](https://appshunter.io/ios/app/securus-mobile/id1059629706/reviews)** | [1.6 (35 ratings)](https://appshunter.io/ios/app/reliance-connect/id1424633414/reviews) |
| Number of ratings | **62K** | 35 |
| Positive reviews | **13.1% of reviews** | 1.3% of reviews |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | **Every 5 weeks** | Every 3 months |
| Monetization | Free with in-app purchases | **Ad-supported** |
| Best chart rank | **#42** | — |
| Size | 101 MB | 22 MB |
| Requires iOS | 16.6 | **12.4** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 17+ | 4+ |
| Developer | [SECURUS TECHNOLOGIES LLC](https://appshunter.io/developer/1059629705) | [Reliance Systems Incorporated](https://appshunter.io/developer/1424633413) |

## What reviewers say

### Securus Mobile

[App page](https://appshunter.io/ios/app/securus-mobile/id1059629706)

**Currently charting:** #42 Top Free · Social Networking (US App Store)

Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.

**Highlights:** Video calling, Digital messaging, Photo/video/eCard sharing, Prepaid calling, Account management, Fund incarcerated accounts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues

**What reviewers complain about**

- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos

**Reported bugs**

- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties

**Requested features**

- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs


### Reliance Connect

[App page](https://appshunter.io/ios/app/reliance-connect/id1424633414)

Connect with incarcerated loved ones through video calls. This app allows you to receive video calls from inmates, offering a more personal connection than traditional phone calls. Requires WiFi or mobile data.

**Highlights:** Receive video calls from inmates, Connect anywhere with WiFi or mobile data, Link phone numbers to your account, More personal than phone calls, Serves multiple correctional facilities

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers complain about**

- ❌ Unreliable connection
- ❌ Audio issues
- ❌ Video issues
- ❌ Frequent glitches
- ❌ App crashes

**Reported bugs**

- Calls don't load
- Cannot hear inmates
- Phone glitches after download
- App access to speaker cannot be removed
- Test call has no volume

**Requested features**

- Fix audio issues
- Fix video issues
- Improve connection stability
- Provide better setup instructions
- Offer refunds for non-working calls


## Frequently asked questions

### Is Securus Mobile free?

Securus Mobile is free to download, with no in-app purchases.

### Is Reliance Connect free?

Reliance Connect is free to download, with no in-app purchases.

### Which has better reviews, Securus Mobile or Reliance Connect?

Securus Mobile is rated higher. Securus Mobile averages 4.6 out of 5 from 62K ratings, while Reliance Connect averages 1.6 from 35 ratings.

### Do Securus Mobile or Reliance Connect have ads?

Reliance Connect shows ads; Securus Mobile does not.

### Which is updated more often, Securus Mobile or Reliance Connect?

Securus Mobile ships an update every 5 weeks, and Reliance Connect every 3 months. Most recently, Securus Mobile was updated on October 20, 2026 and Reliance Connect on October 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*