# Securus Mobile vs In The Rooms

The clearest difference is rating: Securus Mobile at 4.6 against In The Rooms's 2.2. Securus Mobile also leads on ratings volume (63K vs 153) and update cadence (every 6 weeks vs every 4 months). In The Rooms's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (14.0 vs 18). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Securus Mobile holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: Securus Mobile has 63K ratings behind it against 153, so its average is the more settled of the two. Written reviews point the same way: 13% of Securus Mobile's written reviews are positive against 11% of In The Rooms's.

Securus Mobile ships an update every 6 weeks, In The Rooms every 4 months. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Securus Mobile | In The Rooms |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (63K ratings)](https://appshunter.io/ios/app/securus-mobile/id1059629706/reviews)** | [2.2 (153 ratings)](https://appshunter.io/ios/app/in-the-rooms/id1507386880/reviews) |
| Number of ratings | **63K** | 153 |
| Positive reviews | **13.3% of reviews** | 10.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 4 months |
| Monetization | Free with in-app purchases | **Free** |
| Best chart rank | **#49** | — |
| Size | 101 MB | 56 MB |
| Requires iOS | 18 | **14.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 17+ | 17+ |
| Developer | [SECURUS TECHNOLOGIES LLC](https://appshunter.io/developer/1059629705) | [In The Rooms JV, LLC](https://appshunter.io/developer/441780216) |

## What reviewers say

### Securus Mobile

[App page](https://appshunter.io/ios/app/securus-mobile/id1059629706)

**Currently charting:** #49 Top Free · Social Networking (US App Store)

Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.

**Highlights:** Video calling, Digital messaging, Photo/video/eCard sharing, Prepaid calling, Account management, Fund incarcerated accounts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues

**What reviewers complain about**

- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos

**Reported bugs**

- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties

**Requested features**

- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs


### In The Rooms

[App page](https://appshunter.io/ios/app/in-the-rooms/id1507386880)

Connect with a global community for addiction recovery. Access virtual and in-person meetings, social networking, blogs, and guides. Offers support for various addictions, allowing members to maintain anonymity.

**Highlights:** Virtual meetings (AA, NA, etc.), In-person meeting finder, Social networking (newsfeeds, chats), Recovery blogs and guides, Anonymous participation options

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy and quick access to meetings
- 👍 User-friendly interface
- 💡 Innovative platform for recovery community
- 🌍 Global access to meetings anytime, anywhere
- 📱 Convenient mobile alternative to desktop website

**What reviewers complain about**

- 🔊 Severe audio quality issues and distortion
- 🐛 Frequent app crashes and freezes
- 📵 Login and account creation failures
- 🔌 Video lagging and connection problems
- 🔤 Text rendering bug with '%' symbols between words

**Reported bugs**

- Audio echoing and robot-like voices
- App freezing immediately upon joining meetings
- Static noise and audio cutting out after 10 seconds
- Text boxes filling with '%' and numbers between words
- Login credentials rejected despite correct information

**Requested features**

- Picture-in-picture or minimizable meeting window
- Participant names and profile access during meetings
- Landscape mode for tablets and iPad support
- Desktop/laptop version of the app
- Visible queue indicator for when it's your turn to share


## Frequently asked questions

### Is Securus Mobile free?

Securus Mobile is free to download, with no in-app purchases.

### Is In The Rooms free?

In The Rooms is free to download, with no in-app purchases.

### Which has better reviews, Securus Mobile or In The Rooms?

Securus Mobile is rated higher. Securus Mobile averages 4.6 out of 5 from 63K ratings, while In The Rooms averages 2.2 from 153 ratings.

### Do Securus Mobile or In The Rooms have ads?

Neither Securus Mobile nor In The Rooms shows ads.

### Which is updated more often, Securus Mobile or In The Rooms?

Securus Mobile ships an update every 6 weeks, and In The Rooms every 4 months. Most recently, Securus Mobile was updated on October 26, 2026 and In The Rooms on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*