# Securus Mobile vs NCIC Mobile Video Visitation

The clearest difference is rating: Securus Mobile at 4.6 against NCIC Mobile Video Visitation's 3.5. Securus Mobile also leads on ratings volume (64K vs 1.9K) and update cadence (every 6 weeks vs every 3 months). NCIC Mobile Video Visitation's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (15.0 vs 18). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Securus Mobile holds the better App Store score, 4.6 against 3.5. That said, the two scores are not equally well evidenced: Securus Mobile has 64K ratings behind it against 1.9K, so its average is the more settled of the two. Written reviews point the same way: 13% of Securus Mobile's written reviews are positive against 12% of NCIC Mobile Video Visitation's.

Securus Mobile ships an update every 6 weeks, NCIC Mobile Video Visitation every 3 months. The most recent releases landed on October 28, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | Securus Mobile | NCIC Mobile Video Visitation |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (64K ratings)](https://appshunter.io/ios/app/securus-mobile/id1059629706/reviews)** | [3.5 (1.9K ratings)](https://appshunter.io/ios/app/ncic-mobile-video-visitation/id1612681512/reviews) |
| Number of ratings | **64K** | 1.9K |
| Positive reviews | **13.3% of reviews** | 12.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 3 months |
| Monetization | Free with in-app purchases | **Free** |
| Best chart rank | **#42** | #134 |
| Size | 101 MB | 293 MB |
| Requires iOS | 18 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 17+ | 4+ |
| Developer | [SECURUS TECHNOLOGIES LLC](https://appshunter.io/developer/1059629705) | [NCIC](https://appshunter.io/developer/1612681514) |

## What reviewers say

### Securus Mobile

[App page](https://appshunter.io/ios/app/securus-mobile/id1059629706)

**Currently charting:** #42 Top Free · Social Networking (US App Store)

Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.

**Highlights:** Video calling, Digital messaging, Photo/video/eCard sharing, Prepaid calling, Account management, Fund incarcerated accounts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues

**What reviewers complain about**

- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos

**Reported bugs**

- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties

**Requested features**

- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs


### NCIC Mobile Video Visitation

[App page](https://appshunter.io/ios/app/ncic-mobile-video-visitation/id1612681512)

**Currently charting:** #134 Top Free · Social Networking (US App Store)

Schedule and conduct video visits with inmates. This app facilitates video calls, chat, and other communication features to connect you with incarcerated individuals.

**Highlights:** Schedule video visits, Conduct video calls with inmates, In-app chat functionality, Connect with incarcerated individuals

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient app for communication
- 👍 Grateful for the app's existence

**What reviewers complain about**

- 🐛 Frequent crashes and glitches
- 💰 Expensive pricing for features
- 🔍 Unreliable notifications and messaging
- 🤖 Buggy and unresponsive user interface
- 🔒 Security and privacy concerns

**Reported bugs**

- Inability to update app or account information
- Inconsistent behavior with login, messaging, and video calls
- Delayed or missing notifications for new messages
- Frequent app crashes and freezes

**Requested features**

- Extend character limit for messages
- Improve video call quality and reliability
- Add more GIF options
- Allow easy transfer of funds between accounts
- Provide more transparency on pricing and fees


## Frequently asked questions

### Is Securus Mobile free?

Securus Mobile is free to download, with no in-app purchases.

### Is NCIC Mobile Video Visitation free?

NCIC Mobile Video Visitation is free to download, with no in-app purchases.

### Which has better reviews, Securus Mobile or NCIC Mobile Video Visitation?

Securus Mobile is rated higher. Securus Mobile averages 4.6 out of 5 from 64K ratings, while NCIC Mobile Video Visitation averages 3.5 from 1.9K ratings.

### Do Securus Mobile or NCIC Mobile Video Visitation have ads?

Neither Securus Mobile nor NCIC Mobile Video Visitation shows ads.

### Which is updated more often, Securus Mobile or NCIC Mobile Video Visitation?

Securus Mobile ships an update every 6 weeks, and NCIC Mobile Video Visitation every 3 months. Most recently, Securus Mobile was updated on October 28, 2026 and NCIC Mobile Video Visitation on October 27, 2026.

### Which is more popular, Securus Mobile or NCIC Mobile Video Visitation?

Securus Mobile currently peaks at #42 in the App Store charts, and NCIC Mobile Video Visitation at #134. Chart position reflects recent download velocity rather than total install base.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*