# Securus Mobile vs Novolex Connect

The clearest difference is update cadence: Securus Mobile at every 6 weeks against Novolex Connect's every 4 months. Securus Mobile also leads on chart position (#39 vs unranked). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Securus Mobile ships an update every 6 weeks, Novolex Connect every 4 months. Both last shipped on October 24, 2026.

## The numbers

| Metric | Securus Mobile | Novolex Connect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (63K ratings)](https://appshunter.io/ios/app/securus-mobile/id1059629706/reviews)** | — |
| Number of ratings | **63K** | — |
| Positive reviews | 13.1% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 4 months |
| Monetization | Free with in-app purchases | — |
| Best chart rank | **#39** | — |
| Size | 101 MB | 144 MB |
| Requires iOS | 18 | **17.6** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 17+ | 4+ |
| Developer | [SECURUS TECHNOLOGIES LLC](https://appshunter.io/developer/1059629705) | [Novolex Holdings, LLC](https://appshunter.io/developer/1499884677) |

## What reviewers say

### Securus Mobile

[App page](https://appshunter.io/ios/app/securus-mobile/id1059629706)

**Currently charting:** #39 Top Free · Social Networking (US App Store)

Stay connected with incarcerated loved ones through video calls, messaging, and photo sharing. Manage your account, send money for purchases, and receive balance alerts. Services may vary by location.

**Highlights:** Video calling, Digital messaging, Photo/video/eCard sharing, Prepaid calling, Account management, Fund incarcerated accounts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient video visits
- 💡 Helpful for staying connected with incarcerated loved ones
- 👍 Appreciate the service despite issues

**What reviewers complain about**

- 🐛 Frequent technical issues and app crashes
- 💰 Expensive fees and charges
- 🤖 Poor customer service and lack of support
- 🔌 Unreliable connectivity and call quality
- 📤 Difficulty sending messages and photos

**Reported bugs**

- Login issues and account problems
- Scheduled video visits not working
- Messages and photos not being delivered
- Frequent app crashes and technical difficulties

**Requested features**

- Improve video call quality and reliability
- Provide better customer support and communication
- Reduce fees and make service more affordable
- Add notification features for messages
- Improve app stability and reduce bugs


### Novolex Connect

[App page](https://appshunter.io/ios/app/novolex-connect/id1658600070)

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Securus Mobile free?

Securus Mobile is free to download, with no in-app purchases.

### Is Novolex Connect free?

Novolex Connect is free to download, with no in-app purchases.

### Do Securus Mobile or Novolex Connect have ads?

Neither Securus Mobile nor Novolex Connect shows ads.

### Which is updated more often, Securus Mobile or Novolex Connect?

Securus Mobile ships an update every 6 weeks, and Novolex Connect every 4 months. Most recently, Securus Mobile was updated on October 24, 2026 and Novolex Connect on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*