# ARRIS SURFboard Manager vs MySparklight

The clearest difference is rating: MySparklight at 2.0 against ARRIS SURFboard Manager's 1.3. MySparklight also leads on update cadence (fortnightly vs every 3 months). ARRIS SURFboard Manager's advantage is ratings volume (982 vs 227) and iOS requirement (11.0 vs 15.6). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MySparklight holds the better App Store score, 2.0 against 1.3. Both are backed by a comparable volume of ratings — 982 and 227 respectively. Written reviews point the same way: 3% of ARRIS SURFboard Manager's written reviews are positive against 6% of MySparklight's.

ARRIS SURFboard Manager ships an update every 3 months, MySparklight fortnightly. The most recent releases landed on November 2, 2026 and November 7, 2026 respectively.

## The numbers

| Metric | ARRIS SURFboard Manager | MySparklight |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.3 (982 ratings)](https://appshunter.io/ios/app/arris-surfboard-manager/id1061716447/reviews) | **[2.0 (227 ratings)](https://appshunter.io/ios/app/mysparklight/id6469003880/reviews)** |
| Number of ratings | **982** | 227 |
| Positive reviews | 3.2% of reviews | **6.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Fortnightly** |
| Monetization | Free | Free |
| Size | 96 MB | 38 MB |
| Requires iOS | **11.0** | 15.6 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [ARRIS Group, Inc.](https://appshunter.io/developer/571770115) | [CableOne](https://appshunter.io/developer/1326018030) |

## What reviewers say

### ARRIS SURFboard Manager

[App page](https://appshunter.io/ios/app/arris-surfboard-manager/id1061716447)

Manage and configure your ARRIS SURFboard® devices with this utility app. It facilitates onboarding and seamless transfer of settings to the new SURFboard Central app for supported models.

**Highlights:** Device management, Device configuration, Onboarding new devices, Seamless settings transfer, Supports specific ARRIS models

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Works as expected
- 🚀 Smooth setup process

**What reviewers complain about**

- 🐛 App crashes frequently
- 🔒 Security and privacy concerns
- 👎 Difficult to use
- 💤 Unresponsive and slow
- 🤯 Completely non-functional

**Reported bugs**

- Unable to scan QR code
- Login issues and lost connectivity
- Inconsistent app behavior

**Requested features**

- Ability to reset password
- Improved parental controls
- Better device management


### MySparklight

[App page](https://appshunter.io/ios/app/mysparklight/id6469003880)

Manage your services, view account details, and make payments securely from your mobile device. Stay informed with important updates and access billing information conveniently.

**Highlights:** View account and service details, Make secure payments, Manage Auto Pay and Paperless Billing, Access billing and payment history, Receive account notifications, Contact customer support

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- ✅ Basic bill payment functionality works
- 📊 Ability to view billing history
- 📱 App availability for account management
- 🌐 WiFi speed visibility (when working)
- 🔔 Outage notification capability

**What reviewers complain about**

- 🐛 Frequent login failures and authentication issues
- ❌ Missing critical features after recent update
- ⚠️ Remote modem reset functionality removed
- 🔧 Service status/monitoring feature unavailable
- 🐢 Severe app lag and freezing

**Reported bugs**

- Login button unresponsive or frozen
- Username provided but rejected during login
- Terms and conditions acceptance button non-functional
- Payment method screen only appears when disconnected from WiFi
- Add payment button changes color but does nothing

**Requested features**

- WiFi device management - see connected devices
- Data usage monitoring and tracking
- Service status and diagnostic information
- Remote modem/router reset capability
- Ability to view service plan details


## Frequently asked questions

### Is ARRIS SURFboard Manager free?

ARRIS SURFboard Manager is free to download, with no in-app purchases.

### Is MySparklight free?

MySparklight is free to download, with no in-app purchases.

### Which has better reviews, ARRIS SURFboard Manager or MySparklight?

MySparklight is rated higher. ARRIS SURFboard Manager averages 1.3 out of 5 from 982 ratings, while MySparklight averages 2.0 from 227 ratings.

### Do ARRIS SURFboard Manager or MySparklight have ads?

Neither ARRIS SURFboard Manager nor MySparklight shows ads.

### Which is updated more often, ARRIS SURFboard Manager or MySparklight?

ARRIS SURFboard Manager ships an update every 3 months, and MySparklight fortnightly. Most recently, ARRIS SURFboard Manager was updated on November 2, 2026 and MySparklight on November 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*