# Latch App vs Resident Experience

The clearest difference is rating: Latch App at 4.7 against Resident Experience's 1.4. Latch App also leads on ratings volume (155K vs 712) and review sentiment (17% vs 4%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Latch App holds the better App Store score, 4.7 against 1.4. That said, the two scores are not equally well evidenced: Latch App has 155K ratings behind it against 712, so its average is the more settled of the two. Written reviews point the same way: 17% of Latch App's written reviews are positive against 4% of Resident Experience's.

Latch App ships an update every 2 months, Resident Experience monthly. The most recent releases landed on September 24, 2026 and September 20, 2026 respectively.

## The numbers

| Metric | Latch App | Resident Experience |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (155K ratings)](https://appshunter.io/ios/app/latch-app/id1062355375/reviews)** | [1.4 (712 ratings)](https://appshunter.io/ios/app/resident-experience/id1635913940/reviews) |
| Number of ratings | **155K** | 712 |
| Positive reviews | **17.4% of reviews** | 4.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Monthly** |
| Monetization | Free | Free |
| Size | 141 MB | 184 MB |
| Requires iOS | **13.0** | 16.0 |
| Devices | **iPhone, iPod, Apple Watch** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Latchable, Inc.](https://appshunter.io/developer/920070581) | [Greystar Real Estate Partners LLC](https://appshunter.io/developer/1367539857) |

## What reviewers say

### Latch App

[App page](https://appshunter.io/ios/app/latch-app/id1062355375)

This app provides keyless entry for modern buildings, allowing users to unlock doors via a Doorcode or the app. It enables instant access for guests and services, and logs all entry activity.

**Highlights:** Keyless building access, Unlock with Doorcode or app, Grant temporary access, Automated access for services, Activity logging

**Features:** Apple Wallet, Apple Watch app

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient remote unlocking
- 🔒 Secure access control
- 👍 Ability to share access

**What reviewers complain about**

- 🐛 Unreliable connectivity
- ⏱️ Slow unlock times
- 🔋 Rapid battery drain
- 🤯 Frustrating user experience

**Reported bugs**

- Frequent app crashes
- Inconsistent door recognition
- Session timeouts causing lockouts

**Requested features**

- Apple Wallet integration
- Customizable access permissions
- Improved widget functionality
- Offline mode for emergencies


### Resident Experience

[App page](https://appshunter.io/ios/app/resident-experience/id1635913940)

Manage your community living experience with this app. Access payments, submit maintenance requests with status updates, and reserve amenities. Stay connected with your neighbors and community events.

**Highlights:** Access payment portal, Submit maintenance requests 24/7, Receive maintenance status updates, Reserve community amenities, Connect with community, Stay updated on community events

**Features:** Apple Wallet

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 💡 Rewards program
- 👍 Convenient for residents

**What reviewers complain about**

- 🐛 Buggy and glitchy
- 🔒 Security and privacy concerns
- 💰 Additional fees for payment methods
- 📲 Poor user interface and navigation
- 🔗 Excessive third-party integrations

**Reported bugs**

- Login issues and account verification problems
- Inability to complete rent payments
- Compatibility problems on certain devices

**Requested features**

- Ability to view detailed payment history
- Option to pay rent without using third-party services
- Improved app stability and performance


## Frequently asked questions

### Is Latch App free?

Latch App is free to download, with no in-app purchases.

### Is Resident Experience free?

Resident Experience is free to download, with no in-app purchases.

### Which has better reviews, Latch App or Resident Experience?

Latch App is rated higher. Latch App averages 4.7 out of 5 from 155K ratings, while Resident Experience averages 1.4 from 712 ratings.

### Do Latch App or Resident Experience have ads?

Neither Latch App nor Resident Experience shows ads.

### Which is updated more often, Latch App or Resident Experience?

Latch App ships an update every 2 months, and Resident Experience monthly. Most recently, Latch App was updated on September 24, 2026 and Resident Experience on September 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*