# Tech Coach vs EarthLink Online Backup

The clearest difference is update cadence: Tech Coach at every 6 weeks against EarthLink Online Backup's every 9 months. EarthLink Online Backup's advantage is iOS requirement (8.0 vs 15.5). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tech Coach ships an update every 6 weeks, EarthLink Online Backup every 9 months. The most recent releases landed on October 25, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | Tech Coach | EarthLink Online Backup |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (13K ratings)](https://appshunter.io/ios/app/tech-coach/id1065341814/reviews)** | — |
| Number of ratings | **13K** | — |
| Positive reviews | 66.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 9 months |
| Monetization | Free with in-app purchases | — |
| Size | 42 MB | 28 MB |
| Requires iOS | 15.5 | **8.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [Asurion Mobile Applications Inc](https://appshunter.io/developer/371405130) | [EarthLink LLC](https://appshunter.io/developer/344574736) |

## What reviewers say

### Tech Coach

[App page](https://appshunter.io/ios/app/tech-coach/id1065341814)

Get instant, 24/7 access to tech experts for troubleshooting, device setup, and digital security guidance. Manage claims, monitor device health, and learn how to maximize your technology's potential. Access coverage details and repair options conveniently.

**Highlights:** 24/7 expert tech support via call or chat, Hassle-free claims filing, Device health monitoring and setup assistance, Digital security guidance, Tips to maximize device potential, Access to coverage information

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Helpful and patient tech support
- 🚀 Quick and efficient problem resolution
- 💡 Valuable asset for technical issues
- 👍 Friendly and knowledgeable staff
- 👍 Convenient 24/7 availability

**What reviewers complain about**

- 🐛 Inconsistent service quality
- 🕰️ Long wait times for assistance
- 🔁 Repeated troubleshooting steps
- 🤖 Lack of personalized support
- 🤷‍♀️ Inability to escalate complex issues

**Reported bugs**

- Disconnections during chat sessions
- Inability to access chat history
- Malfunctioning app features
- Incompatibility with certain devices

**Requested features**

- Improved notification system
- Expanded support for non-Verizon devices
- Integration with other Verizon services
- Offline troubleshooting capabilities
- Callback option for long wait times


### EarthLink Online Backup

[App page](https://appshunter.io/ios/app/earthlink-online-backup/id1125103586)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Tech Coach free?

Tech Coach is free to download, with no in-app purchases.

### Is EarthLink Online Backup free?

EarthLink Online Backup is free to download, with no in-app purchases.

### Do Tech Coach or EarthLink Online Backup have ads?

Neither Tech Coach nor EarthLink Online Backup shows ads.

### Which is updated more often, Tech Coach or EarthLink Online Backup?

Tech Coach ships an update every 6 weeks, and EarthLink Online Backup every 9 months. Most recently, Tech Coach was updated on October 25, 2026 and EarthLink Online Backup on October 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*