# NYC HRA Document Upload vs NYC ACCESS HRA

NYC HRA Document Upload and NYC ACCESS HRA both sit at 4.8 stars, but that hides the real split: 69% of NYC HRA Document Upload's written reviews are positive against 39% of NYC ACCESS HRA's. NYC ACCESS HRA's advantage is chart position (#204 vs unranked) and ratings volume (119K vs 17K). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.8 for NYC HRA Document Upload against 4.7 for NYC ACCESS HRA. That said, the two scores are not equally well evidenced: NYC ACCESS HRA has 119K ratings behind it against 17K, so its average is the more settled of the two. Written reviews are what separate them: 69% of NYC HRA Document Upload's written reviews are positive against 39% of NYC ACCESS HRA's.

NYC HRA Document Upload ships an update every 4 months, NYC ACCESS HRA every 3 months. Both last shipped on September 25, 2026.

## The numbers

| Metric | NYC HRA Document Upload | NYC ACCESS HRA |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (17K ratings)](https://appshunter.io/ios/app/nyc-hra-document-upload/id1067439293/reviews)** | [4.7 (119K ratings)](https://appshunter.io/ios/app/nyc-access-hra/id1185595325/reviews) |
| Number of ratings | 17K | **119K** |
| Positive reviews | **69.4% of reviews** | 38.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 months | **Every 3 months** |
| Monetization | Free | Free |
| Best chart rank | — | **#204** |
| Size | 32 MB | 97 MB |
| Requires iOS | 12.0 | 12.0 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) | [Department of Information Technology And Telecomm](https://appshunter.io/developer/324897622) |

## What reviewers say

### NYC HRA Document Upload

[App page](https://appshunter.io/ios/app/nyc-hra-document-upload/id1067439293)

Easily submit eligibility documents for SNAP or Cash Assistance cases in New York City. Photograph and upload pay stubs or utility bills directly from your phone or tablet, avoiding trips to the office. Your information is securely protected.

**Highlights:** Upload eligibility documents, Photograph documents, Submit for SNAP/Cash Assistance, Secure data protection, Avoid office visits, Multi-language support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 👍 Convenient
- 🚀 Quick document upload
- 👍 Helpful for busy people
- 👍 Improved photo taking features

**What reviewers complain about**

- 🐛 Unreliable document upload
- 🐛 Lack of confirmation for uploaded documents
- 🐛 Confusing user interface
- 🐛 Inability to upload from file/email
- 🐛 Inconsistent with HRA systems

**Reported bugs**

- Documents disappearing after upload
- Captcha issues causing upload failures
- Compatibility problems with older devices

**Requested features**

- Add option to upload documents from file/email
- Provide confirmation and status updates for uploaded documents
- Improve user interface for better navigation
- Integrate more closely with HRA systems


### NYC ACCESS HRA

[App page](https://appshunter.io/ios/app/nyc-access-hra/id1185595325)

**Currently charting:** #204 Top Free · Health & Fitness (US App Store)

Manage your NYC benefits on the go. View case details, EBT balances, upcoming appointments, and payment history. Upload required documents and receive real-time notifications about your case status.

**Highlights:** View case status (SNAP/Cash Assistance), Check EBT balances, Track Fair Fares NYC and Access-A-Ride status, View upcoming and past appointments, Upload required documents via photo or camera roll, Receive real-time case notifications

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient and easy to use
- 👍 Saves time compared to in-person visits
- 💡 Ability to upload documents remotely
- 🚀 Quick access to account information

**What reviewers complain about**

- 🐛 Technical issues with login and document uploads
- 🐛 Inconsistent or delayed updates to account balances
- 👎 Lack of communication with caseworkers through the app
- 🐛 Frequent app crashes and maintenance downtime

**Reported bugs**

- Login failures and account lockouts
- Inability to upload documents successfully
- Discrepancies between app and actual case status
- Delayed or missing notifications about deadlines

**Requested features**

- Dark mode option
- Integration with caseworker contact information
- Ability to view detailed transaction history
- Streamlined document upload process


## Frequently asked questions

### Is NYC HRA Document Upload free?

NYC HRA Document Upload is free to download, with no in-app purchases.

### Is NYC ACCESS HRA free?

NYC ACCESS HRA is free to download, with no in-app purchases.

### Which has better reviews, NYC HRA Document Upload or NYC ACCESS HRA?

NYC HRA Document Upload is rated higher. NYC HRA Document Upload averages 4.8 out of 5 from 17K ratings, while NYC ACCESS HRA averages 4.7 from 119K ratings.

### Do NYC HRA Document Upload or NYC ACCESS HRA have ads?

Neither NYC HRA Document Upload nor NYC ACCESS HRA shows ads.

### Which is updated more often, NYC HRA Document Upload or NYC ACCESS HRA?

NYC HRA Document Upload ships an update every 4 months, and NYC ACCESS HRA every 3 months. Most recently, NYC HRA Document Upload was updated on September 25, 2026 and NYC ACCESS HRA on September 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*