# Endpoint Central vs Spiceworks Help Desk

The clearest difference is rating: Endpoint Central at 4.7 against Spiceworks Help Desk's 1.8. Endpoint Central also leads on review sentiment (47% vs 7%) and update cadence (weekly vs monthly). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Endpoint Central holds the better App Store score, 4.7 against 1.8. That said, the two scores are not equally well evidenced: Endpoint Central has 411 ratings behind it against 60, so its average is the more settled of the two. Written reviews point the same way: 47% of Endpoint Central's written reviews are positive against 7% of Spiceworks Help Desk's.

Endpoint Central ships an update weekly, Spiceworks Help Desk monthly. The most recent releases landed on September 13, 2026 and August 19, 2026 respectively.

## The numbers

| Metric | Endpoint Central | Spiceworks Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (411 ratings)](https://appshunter.io/ios/app/endpoint-central/id1069313634/reviews)** | [1.8 (60 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) |
| Number of ratings | **411** | 60 |
| Positive reviews | **47.1% of reviews** | 6.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Monthly |
| Monetization | Free | Free |
| Size | 133 MB | 6 MB |
| Requires iOS | **14.0** | 15.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) |

## What reviewers say

### Endpoint Central

[App page](https://appshunter.io/ios/app/endpoint-central/id1069313634)

This app provides IT administrators with a mobile solution for securely managing, monitoring, and controlling endpoints. It offers real-time visibility, faster remediation, and secure control over IT environments, even when away from the desk.

**Highlights:** Onboard, approve, and manage computers, Deploy, approve, and monitor patches, View hardware and software inventory, Securely access and control devices remotely, Monitor system health and compliance, Dark theme for reduced eye strain

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Amazing software suite
- 👍 Works as intended
- 👍 Performs very well
- 👍 Zia provides quick data
- 👍 Ties into Service Desk

**What reviewers complain about**

- 🐛 App broken, no info after sign-in
- 🐛 Slow loading times
- 🐛 Login credentials not saved (previously)
- 🐛 Lacking core features
- 🐛 Not intuitive for actions

**Reported bugs**

- Notifications menu item not showing
- App broken, no info after sign-in
- Won't accept on-prem credentials
- Login credentials not saved (previously)

**Requested features**

- Create configurations outside patches
- Create configurations from mobile app
- Push patches and configurations
- Manage configurations
- Manage software deployments


### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


## Frequently asked questions

### Is Endpoint Central free?

Endpoint Central is free to download, with no in-app purchases.

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Which has better reviews, Endpoint Central or Spiceworks Help Desk?

Endpoint Central is rated higher. Endpoint Central averages 4.7 out of 5 from 411 ratings, while Spiceworks Help Desk averages 1.8 from 60 ratings.

### Do Endpoint Central or Spiceworks Help Desk have ads?

Neither Endpoint Central nor Spiceworks Help Desk shows ads.

### Which is updated more often, Endpoint Central or Spiceworks Help Desk?

Endpoint Central ships an update weekly, and Spiceworks Help Desk monthly. Most recently, Endpoint Central was updated on September 13, 2026 and Spiceworks Help Desk on August 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*