# Inbox vs respond.io

The clearest difference is rating: respond.io at 4.3 against Inbox's 2.0. respond.io also leads on update cadence (every 9 days vs monthly). Inbox's advantage is review sentiment (25% vs 0%) and iOS requirement (12.0 vs 15.1). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

respond.io holds the better App Store score, 4.3 against 2.0. Both are backed by a comparable volume of ratings — 6 and 17 respectively. Written reviews complicate that: 25% of Inbox's written reviews are positive against 0% of respond.io's, so the app with the better star average is not the one people write more warmly about.

Inbox ships an update monthly, respond.io every 9 days. The most recent releases landed on November 2, 2026 and November 7, 2026 respectively.

## The numbers

| Metric | Inbox | respond.io |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.0 (6 ratings)](https://appshunter.io/ios/app/inbox-live-chat-by-gosquared/id1069741072/reviews) | **[4.3 (17 ratings)](https://appshunter.io/ios/app/respondio-inbox/id1667772955/reviews)** |
| Number of ratings | 6 | **17** |
| Positive reviews | **25.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 9 days** |
| Monetization | Free | Free |
| Size | 7 MB | 98 MB |
| Requires iOS | **12.0** | 15.1 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Go Squared Ltd.](https://appshunter.io/developer/1037815599) | [Rocketbots](https://appshunter.io/developer/1486192834) |

## What reviewers say

### Inbox

[App page](https://appshunter.io/ios/app/inbox-live-chat-by-gosquared/id1069741072)

This app allows teams to communicate with customers through live chat on their website or mobile app. It provides conversation history, notes, and enhanced customer information for better engagement. Stay connected with your audience anytime, anywhere.

**Highlights:** Live chat with customers, Receive real-time notifications, View full conversation history, Add notes to customer profiles, Access enhanced customer information

**Features:** macOS Compatibility

**In-app purchases:** none


### respond.io

[App page](https://appshunter.io/ios/app/respondio-inbox/id1667772955)

Manage customer conversations from multiple messaging channels in one unified inbox. Empower your team with AI-assisted replies, real-time updates, and contact management to enhance marketing, sales, and support efforts.

**Highlights:** Unified inbox for all channels, Team collaboration on conversations, AI-assisted replies and translation, Real-time message notifications, Contact management and updates, Spam message filtering

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Inbox free?

Inbox is free to download, with no in-app purchases.

### Is respond.io free?

respond.io is free to download, with no in-app purchases.

### Which has better reviews, Inbox or respond.io?

respond.io is rated higher. Inbox averages 2.0 out of 5 from 6 ratings, while respond.io averages 4.3 from 17 ratings.

### Do Inbox or respond.io have ads?

Neither Inbox nor respond.io shows ads.

### Which is updated more often, Inbox or respond.io?

Inbox ships an update monthly, and respond.io every 9 days. Most recently, Inbox was updated on November 2, 2026 and respond.io on November 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*