# MerzApp vs HP Support Assistant

The clearest difference is rating: MerzApp at 5.0 against HP Support Assistant's 2.2. MerzApp also leads on review sentiment (25% vs 6%) and update cadence (monthly vs every 4 months). HP Support Assistant's advantage is ratings volume (238 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MerzApp holds the better App Store score, 5.0 against 2.2. That said, the two scores are not equally well evidenced: HP Support Assistant has 238 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 25% of MerzApp's written reviews are positive against 6% of HP Support Assistant's.

MerzApp ships an update monthly, HP Support Assistant every 4 months. Both last shipped on October 24, 2026.

## The numbers

| Metric | MerzApp | HP Support Assistant |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (2 ratings)](https://appshunter.io/ios/app/merzapp/id1083525272/reviews)** | [2.2 (238 ratings)](https://appshunter.io/ios/app/hp-support-assistant/id1421366380/reviews) |
| Number of ratings | 2 | **238** |
| Positive reviews | **25.0% of reviews** | 6.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 4 months |
| Monetization | Free | Free |
| Size | 80 MB | 18 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [Merz Aesthetics Iberia](https://appshunter.io/developer/1729337800) | [HP Inc.](https://appshunter.io/developer/299531650) |

## What reviewers say

### MerzApp

[App page](https://appshunter.io/ios/app/merzapp/id1083525272)

This app streamlines daily clinic operations for aesthetic medicine practitioners. It facilitates real-time communication with the Merz Aesthetics team, offers training resources, and helps optimize clinic resources. Users can register, access educational content, connect with representatives, and receive exclusive event invitations.

**Highlights:** Real-time communication with Merz Aesthetics, Medical practitioner training resources, Clinic resource optimization, Representative contact, Exclusive event invitations, Social media content sharing

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### HP Support Assistant

[App page](https://appshunter.io/ios/app/hp-support-assistant/id1421366380)

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

**Highlights:** Guided troubleshooters, Virtual Agent for problem-solving, Device status monitoring, Support contact options, Service Center Locator, Order replacement parts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes

**What reviewers complain about**

- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number

**Reported bugs**

- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features

**Requested features**

- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps


## Frequently asked questions

### Is MerzApp free?

MerzApp is free to download, with no in-app purchases.

### Is HP Support Assistant free?

HP Support Assistant is free to download, with no in-app purchases.

### Which has better reviews, MerzApp or HP Support Assistant?

MerzApp is rated higher. MerzApp averages 5.0 out of 5 from 2 ratings, while HP Support Assistant averages 2.2 from 238 ratings.

### Do MerzApp or HP Support Assistant have ads?

Neither MerzApp nor HP Support Assistant shows ads.

### Which is updated more often, MerzApp or HP Support Assistant?

MerzApp ships an update monthly, and HP Support Assistant every 4 months. Most recently, MerzApp was updated on October 24, 2026 and HP Support Assistant on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*