# Crisp vs Smartsupp

The clearest difference is in-app purchases: Crisp at none against Smartsupp's 12. Crisp also leads on rating (4.4 vs 4.1) and review sentiment (71% vs 51%). Smartsupp's advantage is update cadence (monthly vs every 2 months) and iOS requirement (14.0 vs 16.6). On price, ads and device support there is nothing between them.

Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Crisp asks for nothing beyond the download.

Crisp holds the better App Store score, 4.4 against 4.1. Both are backed by a comparable volume of ratings — 520 and 143 respectively. Written reviews point the same way: 71% of Crisp's written reviews are positive against 51% of Smartsupp's.

Crisp ships an update every 2 months, Smartsupp monthly. The most recent releases landed on September 15, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Crisp | Smartsupp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews)** | [4.1 (143 ratings)](https://appshunter.io/ios/app/smartsupp/id1258723897/reviews) |
| Number of ratings | **520** | 143 |
| Positive reviews | **70.9% of reviews** | 50.9% of reviews |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 2 months | **Monthly** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 87 MB | 60 MB |
| Requires iOS | 16.6 | **14.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Crisp IM SARL](https://appshunter.io/developer/1085703893) | [Smartsupp.com, s.r.o.](https://appshunter.io/developer/1293819674) |

## What reviewers say

### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


### Smartsupp

[App page](https://appshunter.io/ios/app/smartsupp/id1258723897)

Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.

**Highlights:** AI chat assistants, Unified chat inbox, Automated messages & chatbots, Lead generation tools, Performance reports, Customer satisfaction insights

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (11)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Standard Package Monthly | $17.99 | per month |
| Standard Package Monthly | $30.99 | per month |
| Standard Package Monthly | $34.99 | per month |
| Pro Package Monthly | $36.90 | per month |
| Standard Package Monthly | $59.99 | per month |
| Pro Package Monthly | $72.99 | per month |
| Standard Package Annual | $144.99 | per year |
| Standard Package Annual | $259.00 | per year |
| Standard Package Annual | $284.99 | per year |
| Pro Package Annual | $349.00 | per year |
| Pro Package Annual | $699.99 | per year |

**What reviewers like**

- 👍 Easy to use
- 🚀 Fast and reliable
- ✅ Useful for live chat support
- 💻 Works well on PC
- ✨ Good free version

**What reviewers complain about**

- 🐛 Frequent crashes
- ❌ Poor support
- 📱 App not working on iOS
- ⚠️ Scam alert (user reported)
- 💸 High subscription fees

**Reported bugs**

- App crashes on startup
- Cannot log in
- Chat not working
- Messages not received
- Notifications not working

**Requested features**

- Allow writing messages when customer is offline
- Option to set status to offline
- Red badge for unread messages
- Repeat notifications for new chats
- Pre-chat options


## Frequently asked questions

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Is Smartsupp free?

Smartsupp is free to download, with in-app purchases available.

### Which has better reviews, Crisp or Smartsupp?

Crisp is rated higher. Crisp averages 4.4 out of 5 from 520 ratings, while Smartsupp averages 4.1 from 143 ratings.

### Do Crisp or Smartsupp have ads?

Neither Crisp nor Smartsupp shows ads.

### Which is updated more often, Crisp or Smartsupp?

Crisp ships an update every 2 months, and Smartsupp monthly. Most recently, Crisp was updated on September 15, 2026 and Smartsupp on September 22, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*