# Crisp vs Chatwoot

The clearest difference is update cadence: Chatwoot at every 11 days against Crisp's every 2 months. Crisp's advantage is rating (4.4 vs 4.1) and ratings volume (520 vs 13). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Crisp holds the better App Store score, 4.4 against 4.1. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 71% of Crisp's written reviews are positive against 55% of Chatwoot's.

Crisp ships an update every 2 months, Chatwoot every 11 days. The most recent releases landed on September 15, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | Crisp | Chatwoot |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews)** | [4.1 (13 ratings)](https://appshunter.io/ios/app/chatwoot/id1495796682/reviews) |
| Number of ratings | **520** | 13 |
| Positive reviews | **70.9% of reviews** | 55.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 11 days** |
| Monetization | Free | Free |
| Size | 87 MB | 73 MB |
| Requires iOS | 16.6 | **16.4** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Crisp IM SARL](https://appshunter.io/developer/1085703893) | [Chatwoot Inc](https://appshunter.io/developer/1590326840) |

## What reviewers say

### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


### Chatwoot

[App page](https://appshunter.io/ios/app/chatwoot/id1495796682)

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

**Highlights:** Real-time customer engagement, On-the-go conversation follow-up, Instant system activity notifications, Team collaboration with private notes, Conversation status management, Assign conversations to team members

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Is Chatwoot free?

Chatwoot is free to download, with no in-app purchases.

### Which has better reviews, Crisp or Chatwoot?

Crisp is rated higher. Crisp averages 4.4 out of 5 from 520 ratings, while Chatwoot averages 4.1 from 13 ratings.

### Do Crisp or Chatwoot have ads?

Neither Crisp nor Chatwoot shows ads.

### Which is updated more often, Crisp or Chatwoot?

Crisp ships an update every 2 months, and Chatwoot every 11 days. Most recently, Crisp was updated on September 15, 2026 and Chatwoot on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*