# Crisp vs HelpCrunch Inbox

The clearest difference is rating: HelpCrunch Inbox at 5.0 against Crisp's 4.4. Crisp's advantage is review sentiment (71% vs 33%) and ads (none vs shown). On price, update cadence, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HelpCrunch Inbox holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: Crisp has 522 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 71% of Crisp's written reviews are positive against 33% of HelpCrunch Inbox's, so the app with the better star average is not the one people write more warmly about.

Crisp ships an update every 2 months, HelpCrunch Inbox every 3 months. Both last shipped on October 24, 2026.

## The numbers

| Metric | Crisp | HelpCrunch Inbox |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (522 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238/reviews)** |
| Number of ratings | **522** | 2 |
| Positive reviews | **71.4% of reviews** | 33.3% of reviews |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | **Free** | Ad-supported |
| Size | 146 MB | 20 MB |
| Requires iOS | **16.6** | 17.0 |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Crisp IM SARL](https://appshunter.io/developer/1085703893) | [HelpCrunch Corporation](https://appshunter.io/developer/1305324551) |

## What reviewers say

### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


### HelpCrunch Inbox

[App page](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238)

This business tool allows for on-the-go customer communication, lead capture, and proactive marketing. It facilitates team assignments for chats, contact management, and email follow-ups, ensuring speedy and delightful customer service.

**Highlights:** On-the-go customer chat, Proactive lead capture, Team chat assignment, Email follow-ups from chat, Conversation status assignment, Customer online status visibility, Customizable notifications

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Is HelpCrunch Inbox free?

HelpCrunch Inbox is free to download, with no in-app purchases.

### Which has better reviews, Crisp or HelpCrunch Inbox?

HelpCrunch Inbox is rated higher. Crisp averages 4.4 out of 5 from 522 ratings, while HelpCrunch Inbox averages 5.0 from 2 ratings.

### Do Crisp or HelpCrunch Inbox have ads?

HelpCrunch Inbox shows ads; Crisp does not.

### Which is updated more often, Crisp or HelpCrunch Inbox?

Crisp ships an update every 2 months, and HelpCrunch Inbox every 3 months. Most recently, Crisp was updated on October 24, 2026 and HelpCrunch Inbox on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*