# Crisp vs ThriveDesk

The clearest difference is rating: Crisp at 4.4 against ThriveDesk's 3.0. Crisp also leads on ratings volume (520 vs 2) and review sentiment (71% vs 50%). ThriveDesk's advantage is update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Crisp holds the better App Store score, 4.4 against 3.0. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 71% of Crisp's written reviews are positive against 50% of ThriveDesk's.

Crisp ships an update every 2 months, ThriveDesk every 3 weeks. The most recent releases landed on September 15, 2026 and September 9, 2026 respectively.

## The numbers

| Metric | Crisp | ThriveDesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews)** | [3.0 (2 ratings)](https://appshunter.io/ios/app/thrivedesk/id1612184462/reviews) |
| Number of ratings | **520** | 2 |
| Positive reviews | **70.9% of reviews** | 50.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 87 MB | 48 MB |
| Requires iOS | 16.6 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Crisp IM SARL](https://appshunter.io/developer/1085703893) | [THEME EXPERT](https://appshunter.io/developer/1612184464) |

## What reviewers say

### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


### ThriveDesk

[App page](https://appshunter.io/ios/app/thrivedesk/id1612184462)

Manage customer support and sales inquiries on the go with a shared inbox. Features include instant replies, conversation tagging, and internal notes for seamless team collaboration. Improve response times and customer experience directly from your mobile device.

**Highlights:** Shared Inbox for team access, Instant saved replies (canned responses), Conversation tagging and assignment, Internal notes for team collaboration, Live chat integration, Spam filtering and auto BCC

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Is ThriveDesk free?

ThriveDesk is free to download, with no in-app purchases.

### Which has better reviews, Crisp or ThriveDesk?

Crisp is rated higher. Crisp averages 4.4 out of 5 from 520 ratings, while ThriveDesk averages 3.0 from 2 ratings.

### Do Crisp or ThriveDesk have ads?

Neither Crisp nor ThriveDesk shows ads.

### Which is updated more often, Crisp or ThriveDesk?

Crisp ships an update every 2 months, and ThriveDesk every 3 weeks. Most recently, Crisp was updated on September 15, 2026 and ThriveDesk on September 9, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*