# 311Somerville vs AlphaTouch Video Intercom

The clearest difference is rating: AlphaTouch Video Intercom at 4.6 against 311Somerville's 2.3. AlphaTouch Video Intercom also leads on ratings volume (3K vs 4) and update cadence (every 3 weeks vs every 4 months). 311Somerville's advantage is review sentiment (43% vs 23%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

AlphaTouch Video Intercom holds the better App Store score, 4.6 against 2.3. That said, the two scores are not equally well evidenced: AlphaTouch Video Intercom has 3K ratings behind it against 4, so its average is the more settled of the two. Written reviews complicate that: 43% of 311Somerville's written reviews are positive against 23% of AlphaTouch Video Intercom's, so the app with the better star average is not the one people write more warmly about.

311Somerville ships an update every 4 months, AlphaTouch Video Intercom every 3 weeks. The most recent releases landed on July 28, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | 311Somerville | AlphaTouch Video Intercom |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.3 (4 ratings)](https://appshunter.io/ios/app/311somerville/id1086636902/reviews) | **[4.6 (3K ratings)](https://appshunter.io/ios/app/alphatouch-video-intercom/id1442119869/reviews)** |
| Number of ratings | 4 | **3K** |
| Positive reviews | **42.9% of reviews** | 22.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 25 MB | 69 MB |
| Requires iOS | 13.0 | **11.0** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Somerville](https://appshunter.io/developer/1464972606) | [Alpha Media, Inc.](https://appshunter.io/developer/511066376) |

## What reviewers say

### 311Somerville

[App page](https://appshunter.io/ios/app/311somerville/id1086636902)

Report local quality-of-life issues like potholes or unshoveled sidewalks directly to the city. This app allows residents and visitors to quickly submit concerns for immediate attention.

**Highlights:** Report potholes, Report unshoveled sidewalks, Report quality of life issues, Submit reports to the city, For residents and visitors

**Features:** macOS Compatibility

**In-app purchases:** none


### AlphaTouch Video Intercom

[App page](https://appshunter.io/ios/app/alphatouch-video-intercom/id1442119869)

See live video of visitors at your door or lobby before answering. Receive notifications on your phone and choose to answer or ignore calls. Remotely unlock doors to grant access to guests.

**Highlights:** Live visitor video feed, Push notifications for calls, Answer or ignore calls remotely, Remote door unlocking, Front door and lobby integration

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and efficient
- 🔒 Secure system
- 👍 Great intercom functionality

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- ⚠️ Unreliable connection and call drops
- 👎 Confusing and unintuitive user interface
- 🔑 Difficult to manage access and virtual keys
- 🔇 Low volume and audio issues

**Reported bugs**

- App frequently signs users out
- Video feed often fails to load
- Inconsistent behavior when receiving calls
- Compatibility issues with older devices

**Requested features**

- Add ability to import virtual keys to digital wallets
- Improve mobile app stability and reliability
- Enhance user interface for better usability
- Provide more control over access management
- Increase volume and audio quality


## Frequently asked questions

### Is 311Somerville free?

311Somerville is free to download, with no in-app purchases.

### Is AlphaTouch Video Intercom free?

AlphaTouch Video Intercom is free to download, with no in-app purchases.

### Which has better reviews, 311Somerville or AlphaTouch Video Intercom?

AlphaTouch Video Intercom is rated higher. 311Somerville averages 2.3 out of 5 from 4 ratings, while AlphaTouch Video Intercom averages 4.6 from 3K ratings.

### Do 311Somerville or AlphaTouch Video Intercom have ads?

Neither 311Somerville nor AlphaTouch Video Intercom shows ads.

### Which is updated more often, 311Somerville or AlphaTouch Video Intercom?

311Somerville ships an update every 4 months, and AlphaTouch Video Intercom every 3 weeks. Most recently, 311Somerville was updated on July 28, 2026 and AlphaTouch Video Intercom on September 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*