# Service Suite FieldWorker vs ArcGIS Workforce

Service Suite FieldWorker and ArcGIS Workforce are too close to call on the numbers: across 8 compared parameters — price, review sentiment, update cadence and ads among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Service Suite FieldWorker ships an update every 2 months, ArcGIS Workforce every 3 months. The most recent releases landed on October 24, 2026 and October 21, 2026 respectively.

## The numbers

| Metric | Service Suite FieldWorker | ArcGIS Workforce |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[3.0 (9 ratings)](https://appshunter.io/ios/app/arcgis-workforce/id1485598093/reviews)** |
| Number of ratings | — | **9** |
| Positive reviews | 0.0% of reviews | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free | Free |
| Size | 28 MB | 86 MB |
| Requires iOS | **13.0** | 14.5 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Hitachi Energy USA Inc.](https://appshunter.io/developer/513449048) | [ESRI](https://appshunter.io/developer/379687933) |

## What reviewers say

### Service Suite FieldWorker

[App page](https://appshunter.io/ios/app/service-suite-fieldworker/id1092212430)

This app streamlines field operations for energy, utility, and communications service providers. It automates the entire customer service and asset maintenance cycle, enabling personnel to work more efficiently and reduce operating costs.

**Highlights:** Automates customer service and asset maintenance, Supports various field work types, Reduces operating costs, Improves customer service, End-to-end solution

**Features:** Vision Pro support

**In-app purchases:** none


### ArcGIS Workforce

[App page](https://appshunter.io/ios/app/arcgis-workforce/id1485598093)

This app helps field workers receive and manage assignments, sort tasks by priority or location, and share their status and location with the office. It allows access to supporting documents and communication with other mobile workers.

**Highlights:** Receive assignments in the field, Sort To Do list by priority, location, type, or due date, Launch other ArcGIS apps, Share status and location, Add notes to assignments, View supporting documents, Contact other mobile workers

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Service Suite FieldWorker free?

Service Suite FieldWorker is free to download, with no in-app purchases.

### Is ArcGIS Workforce free?

ArcGIS Workforce is free to download, with no in-app purchases.

### Do Service Suite FieldWorker or ArcGIS Workforce have ads?

Neither Service Suite FieldWorker nor ArcGIS Workforce shows ads.

### Which is updated more often, Service Suite FieldWorker or ArcGIS Workforce?

Service Suite FieldWorker ships an update every 2 months, and ArcGIS Workforce every 3 months. Most recently, Service Suite FieldWorker was updated on October 24, 2026 and ArcGIS Workforce on October 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*