# Service ME vs Swann Security

The clearest difference is in-app purchases: Service ME at none against Swann Security's 11. Service ME also leads on review sentiment (50% vs 26%). Swann Security's advantage is update cadence (every 3 weeks vs every 13 months) and ratings volume (80K vs 4). On price, rating, ads and device support there is nothing between them.

Both are free to download. Swann Security sells 11 in-app purchases, starting at $1.99 per month. Service ME asks for nothing beyond the download.

On the App Store both sit at effectively the same score — 4.8 for Service ME against 4.7 for Swann Security. That said, the two scores are not equally well evidenced: Swann Security has 80K ratings behind it against 4, so its average is the more settled of the two. Written reviews are what separate them: 50% of Service ME's written reviews are positive against 26% of Swann Security's.

Service ME ships an update every 13 months, Swann Security every 3 weeks. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | Service ME | Swann Security |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (4 ratings)](https://appshunter.io/ios/app/service-me/id1092461809/reviews)** | [4.7 (80K ratings)](https://appshunter.io/ios/app/swann-security/id1453620213/reviews) |
| Number of ratings | 4 | **80K** |
| Positive reviews | **50.0% of reviews** | 25.8% of reviews |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 13 months | **Every 3 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Best chart rank | — | **#121** |
| Size | 24 MB | 143 MB |
| Requires iOS | **14.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Mitsubishi Electric Australia Pty Ltd](https://appshunter.io/developer/1092461808) | [Swann Communications Pty Ltd](https://appshunter.io/developer/416404343) |

## What reviewers say

### Service ME

[App page](https://appshunter.io/ios/app/service-me/id1092461809)

Access comprehensive service information for Mitsubishi Electric products, including air conditioners, refrigerators, and more. This intuitive app offers step-by-step troubleshooting guides, eliminating the need for physical manuals.

**Highlights:** Service information for Mitsubishi Electric products, Troubleshooting guides, Step-by-step instructions, Digital documentation, Covers various appliances

**Features:** macOS Compatibility

**In-app purchases:** none


### Swann Security

[App page](https://appshunter.io/ios/app/swann-security/id1453620213)

**Currently charting:** #121 Top Grossing · Productivity (US App Store)

Manage your wired and wireless security systems from a single application. View live feeds from compatible Wi-Fi cameras and DVR/NVR series. Stay connected to your home or business security from anywhere.

**Highlights:** Unified control of security systems, Seamless integration of wired and wireless solutions, Live viewing of Wi-Fi cameras, Compatibility with DVR and NVR series, Remote access to security feeds

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (11)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Essential | $1.99 | per month |
| Extra | $4.99 | per month |
| ActiveResponse | $4.99 | per month |
| Unlimited | $12.99 | per month |
| Pro | $14.99 | per month |
| Pro Video | $19.99 | per month |
| Extra | $49.99 | per year |
| ActiveResponse | $49.99 | per year |
| Unlimited | $129.99 | per year |
| Pro | $149.99 | per year |
| Pro Video | $199.99 | per year |

**What reviewers like**

- 🚀 Easy installation
- 🔒 Good camera quality
- 👍 Reliable system when working
- 👍 Useful app features

**What reviewers complain about**

- 🐛 Buggy and unstable app
- 🔍 Slow live view and playback
- 🔍 Frequent disconnections and offline issues
- 🔍 Poor motion detection and false alerts
- 🔋 Poor battery life on wireless cameras

**Reported bugs**

- App crashes frequently
- Notifications not working as expected
- Inability to download/save recorded videos
- Inconsistent time/date stamps on recordings

**Requested features**

- Allow more camera and settings control from app
- Improve playback functionality and organization
- Add option to continuously record instead of motion-based
- Integrate with smart home platforms like Google/Alexa


## Frequently asked questions

### Is Service ME free?

Service ME is free to download, with no in-app purchases.

### Is Swann Security free?

Swann Security is free to download, with in-app purchases available.

### Which has better reviews, Service ME or Swann Security?

Service ME is rated higher. Service ME averages 4.8 out of 5 from 4 ratings, while Swann Security averages 4.7 from 80K ratings.

### Do Service ME or Swann Security have ads?

Neither Service ME nor Swann Security shows ads.

### Which is updated more often, Service ME or Swann Security?

Service ME ships an update every 13 months, and Swann Security every 3 weeks. Most recently, Service ME was updated on October 24, 2026 and Swann Security on October 27, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*