# CDK Communicator vs CDK Modern Retail CRM

The clearest difference is rating: CDK Communicator at 3.0 against CDK Modern Retail CRM's 2.2. CDK Communicator also leads on monetization model (free vs paid) and iOS requirement (12.1 vs 16). CDK Modern Retail CRM's advantage is update cadence (every 6 weeks vs every 14 months) and ratings volume (310 vs 6). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

CDK Communicator holds the better App Store score, 3.0 against 2.2. That said, the two scores are not equally well evidenced: CDK Modern Retail CRM has 310 ratings behind it against 6, so its average is the more settled of the two. Written reviews complicate that: 0% of CDK Communicator's written reviews are positive against 14% of CDK Modern Retail CRM's, so the app with the better star average is not the one people write more warmly about.

CDK Communicator ships an update every 14 months, CDK Modern Retail CRM every 6 weeks. The most recent releases landed on November 2, 2026 and November 6, 2026 respectively.

## The numbers

| Metric | CDK Communicator | CDK Modern Retail CRM |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.0 (6 ratings)](https://appshunter.io/ios/app/cdk-communicator/id1098903692/reviews)** | [2.2 (310 ratings)](https://appshunter.io/ios/app/cdk-modern-retail-crm/id1288617058/reviews) |
| Number of ratings | 6 | **310** |
| Positive reviews | 0.0% of reviews | **13.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 14 months | **Every 6 weeks** |
| Monetization | **Free** | Paid |
| Size | 69 MB | 106 MB |
| Requires iOS | **12.1** | 16 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [CDK Global, Inc.](https://appshunter.io/developer/931492193) | [Data Software Services LLC](https://appshunter.io/developer/616159616) |

## What reviewers say

### CDK Communicator

[App page](https://appshunter.io/ios/app/cdk-communicator/id1098903692)

This app offers a unified communication platform for business users, integrating IP telephony, video calls, instant messaging, and presence management. It allows users to manage contacts, check availability, and communicate via chat, phone, or video, extending their office phone system to mobile devices.

**Highlights:** IP Telephony integration, Video conferencing, Instant messaging and presence, Contact list management, Click-to-dial functionality, Voicemail management

**Features:** macOS Compatibility

**In-app purchases:** none


### CDK Modern Retail CRM

[App page](https://appshunter.io/ios/app/cdk-modern-retail-crm/id1288617058)

Manage customer relationships and dealership operations from a mobile tablet. Log prospects, search inventory, quote customers, and track leads from anywhere, anytime. Real-time integration ensures data is always up-to-date.

**Highlights:** Prospect logging, Inventory search, Customer quoting, Lead management, VIN scanner, Driver's license scanner, Two-way text messaging

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 🚀 Take dealership to next level
- 🚀 Entire sales process on tablet
- 👍 Smooth and easy CRM system
- 👍 Useful app for daily work
- 👍 Nice UI and UX improvements

**What reviewers complain about**

- 🐛 Constant crashes and freezes
- 🐛 Compatibility issues with new devices
- 🐛 Unreliable notifications
- 🐛 Clunky and outdated interface
- 🐛 Frequent login issues

**Reported bugs**

- Blank white screen on launch
- Inability to log in or access features
- Inconsistent behavior across devices
- Errors when scanning licenses or VINs
- Disappearing appointment information

**Requested features**

- Landscape mode support
- Ability to upload videos from gallery
- Improved notification system
- Simplified and streamlined UI
- Better integration with dealership systems


## Frequently asked questions

### Is CDK Communicator free?

CDK Communicator is free to download, with no in-app purchases.

### Is CDK Modern Retail CRM free?

CDK Modern Retail CRM is free to download, with no in-app purchases.

### Which has better reviews, CDK Communicator or CDK Modern Retail CRM?

CDK Communicator is rated higher. CDK Communicator averages 3.0 out of 5 from 6 ratings, while CDK Modern Retail CRM averages 2.2 from 310 ratings.

### Do CDK Communicator or CDK Modern Retail CRM have ads?

Neither CDK Communicator nor CDK Modern Retail CRM shows ads.

### Which is updated more often, CDK Communicator or CDK Modern Retail CRM?

CDK Communicator ships an update every 14 months, and CDK Modern Retail CRM every 6 weeks. Most recently, CDK Communicator was updated on November 2, 2026 and CDK Modern Retail CRM on November 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*