# mHelpDesk vs Help Desk+

The clearest difference is rating: Help Desk+ at 5.0 against mHelpDesk's 3.5. Help Desk+ also leads on update cadence (every 3 weeks vs every 3 months) and device support (4 vs 2). mHelpDesk's advantage is in-app purchases (none vs 3) and ratings volume (197 vs 3). On price, ads and iOS requirement there is nothing between them.

Both are free to download. Help Desk+ sells 3 in-app purchases, starting at $7.99 per month. mHelpDesk asks for nothing beyond the download.

Help Desk+ holds the better App Store score, 5.0 against 3.5. That said, the two scores are not equally well evidenced: mHelpDesk has 197 ratings behind it against 3, so its average is the more settled of the two.

mHelpDesk ships an update every 3 months, Help Desk+ every 3 weeks. The most recent releases landed on June 11, 2026 and September 14, 2026 respectively.

## The numbers

| Metric | mHelpDesk | Help Desk+ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.5 (197 ratings)](https://appshunter.io/ios/app/mhelpdesk/id1120307262/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/help-desk-plus/id1574984413/reviews)** |
| Number of ratings | **197** | 3 |
| Positive reviews | 41.7% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 3 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 40 MB | 67 MB |
| Requires iOS | 16.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod, Mac** |
| Age rating | 4+ | 4+ |
| Developer | [mHelpdesk, LLC](https://appshunter.io/developer/468951750) | [Starkode Limited Company](https://appshunter.io/developer/874698946) |

## What reviewers say

### mHelpDesk

[App page](https://appshunter.io/ios/app/mhelpdesk/id1120307262)

Streamline your field service business with a comprehensive mobile solution. Manage scheduling, create estimates and invoices, and communicate with customers and staff seamlessly. Work offline and sync automatically when a connection is restored.

**Highlights:** Offline/online sync, Simplified scheduling, Onsite estimates, Faster invoicing, Customer support tools, Field and office communication

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 User-friendly interface and easy navigation
- 💼 Comprehensive features for estimates and invoicing
- 📱 Good mobile app functionality for field work
- 💳 Easy payment processing and credit card acceptance
- 🎯 Effective scheduling and job management

**What reviewers complain about**

- 🐌 Extremely slow app performance and loading times
- 🐛 Frequent crashes and glitches
- 🔄 Poor syncing between mobile app and web version
- 📱 Not optimized for iPhone X/XS and newer screen sizes
- 🔐 Location tracking concerns and privacy issues

**Reported bugs**

- App freezes when scrolling on iOS 16+
- Entire screen moves when attempting to sign documents
- Cannot navigate between jobs without closing and reopening app
- Same job information displays for multiple work orders
- Photo upload failures

**Requested features**

- Landscape orientation support for iPad and tablets
- PDF upload capability from mobile app
- Improved screen rotation and responsiveness
- Better syncing between mobile and web platforms
- Modern UI redesign for current screen sizes


### Help Desk+

[App page](https://appshunter.io/ios/app/help-desk-plus/id1574984413)

Streamline customer and project support with this customizable app. Easily create service tickets, manage incidents, and collaborate with multiple users. Ideal for small businesses and organizations needing efficient teamwork and self-work management.

**Highlights:** Create service tickets and change requests, Multi-user collaboration, Customizable attributes and reports, User management and role assignment, Branch management for different locations, Face ID for secure access

**Features:** Vision Pro support

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Single User | $7.99 | per month |
| 3 Users | $19.49 | per month |
| 6 Users | $34.99 | per month |


## Frequently asked questions

### Is mHelpDesk free?

mHelpDesk is free to download, with no in-app purchases.

### Is Help Desk+ free?

Help Desk+ is free to download, with in-app purchases available.

### Which has better reviews, mHelpDesk or Help Desk+?

Help Desk+ is rated higher. mHelpDesk averages 3.5 out of 5 from 197 ratings, while Help Desk+ averages 5.0 from 3 ratings.

### Do mHelpDesk or Help Desk+ have ads?

Neither mHelpDesk nor Help Desk+ shows ads.

### Which is updated more often, mHelpDesk or Help Desk+?

mHelpDesk ships an update every 3 months, and Help Desk+ every 3 weeks. Most recently, mHelpDesk was updated on June 11, 2026 and Help Desk+ on September 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*