# mHelpDesk vs Spiceworks Help Desk

The clearest difference is rating: mHelpDesk at 3.5 against Spiceworks Help Desk's 1.8. mHelpDesk also leads on review sentiment (42% vs 6%) and ratings volume (198 vs 63). Spiceworks Help Desk's advantage is update cadence (every 5 weeks vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

mHelpDesk holds the better App Store score, 3.5 against 1.8. Both are backed by a comparable volume of ratings — 198 and 63 respectively. Written reviews point the same way: 42% of mHelpDesk's written reviews are positive against 6% of Spiceworks Help Desk's.

mHelpDesk ships an update every 3 months, Spiceworks Help Desk every 5 weeks. The most recent releases landed on October 13, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | mHelpDesk | Spiceworks Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.5 (198 ratings)](https://appshunter.io/ios/app/mhelpdesk/id1120307262/reviews)** | [1.8 (63 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) |
| Number of ratings | **198** | 63 |
| Positive reviews | **41.7% of reviews** | 6.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 41 MB | 6 MB |
| Requires iOS | 16.0 | **15.6** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [mHelpdesk, LLC](https://appshunter.io/developer/468951750) | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) |

## What reviewers say

### mHelpDesk

[App page](https://appshunter.io/ios/app/mhelpdesk/id1120307262)

Streamline your field service business with a comprehensive mobile solution. Manage scheduling, create estimates and invoices, and communicate with customers and staff seamlessly. Work offline and sync automatically when a connection is restored.

**Highlights:** Offline/online sync, Simplified scheduling, Onsite estimates, Faster invoicing, Customer support tools, Field and office communication

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 User-friendly interface and easy navigation
- 💼 Comprehensive features for estimates and invoicing
- 📱 Good mobile app functionality for field work
- 💳 Easy payment processing and credit card acceptance
- 🎯 Effective scheduling and job management

**What reviewers complain about**

- 🐌 Extremely slow app performance and loading times
- 🐛 Frequent crashes and glitches
- 🔄 Poor syncing between mobile app and web version
- 📱 Not optimized for iPhone X/XS and newer screen sizes
- 🔐 Location tracking concerns and privacy issues

**Reported bugs**

- App freezes when scrolling on iOS 16+
- Entire screen moves when attempting to sign documents
- Cannot navigate between jobs without closing and reopening app
- Same job information displays for multiple work orders
- Photo upload failures

**Requested features**

- Landscape orientation support for iPad and tablets
- PDF upload capability from mobile app
- Improved screen rotation and responsiveness
- Better syncing between mobile and web platforms
- Modern UI redesign for current screen sizes


### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


## Frequently asked questions

### Is mHelpDesk free?

mHelpDesk is free to download, with no in-app purchases.

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Which has better reviews, mHelpDesk or Spiceworks Help Desk?

mHelpDesk is rated higher. mHelpDesk averages 3.5 out of 5 from 198 ratings, while Spiceworks Help Desk averages 1.8 from 63 ratings.

### Do mHelpDesk or Spiceworks Help Desk have ads?

Neither mHelpDesk nor Spiceworks Help Desk shows ads.

### Which is updated more often, mHelpDesk or Spiceworks Help Desk?

mHelpDesk ships an update every 3 months, and Spiceworks Help Desk every 5 weeks. Most recently, mHelpDesk was updated on October 13, 2026 and Spiceworks Help Desk on October 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*