# mHelpDesk vs Ecotrak Techs

mHelpDesk and Ecotrak Techs both sit at 3.5 stars, but that hides the real split: 42% of mHelpDesk's written reviews are positive against 20% of Ecotrak Techs's. mHelpDesk also leads on ratings volume (198 vs 11). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 3.5 for mHelpDesk against 3.6 for Ecotrak Techs. That said, the two scores are not equally well evidenced: mHelpDesk has 198 ratings behind it against 11, so its average is the more settled of the two. Written reviews are what separate them: 42% of mHelpDesk's written reviews are positive against 20% of Ecotrak Techs's.

mHelpDesk ships an update every 3 months, Ecotrak Techs every 2 months. The most recent releases landed on November 2, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | mHelpDesk | Ecotrak Techs |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.5 (198 ratings)](https://appshunter.io/ios/app/mhelpdesk/id1120307262/reviews) | **[3.6 (11 ratings)](https://appshunter.io/ios/app/ecotrak-techs/id6465394992/reviews)** |
| Number of ratings | **198** | 11 |
| Positive reviews | **41.7% of reviews** | 20.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 41 MB | 94 MB |
| Requires iOS | **16.0** | 16.6 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [mHelpdesk, LLC](https://appshunter.io/developer/468951750) | [Ecotrak Facility Management, Inc](https://appshunter.io/developer/1201131478) |

## What reviewers say

### mHelpDesk

[App page](https://appshunter.io/ios/app/mhelpdesk/id1120307262)

Streamline your field service business with a comprehensive mobile solution. Manage scheduling, create estimates and invoices, and communicate with customers and staff seamlessly. Work offline and sync automatically when a connection is restored.

**Highlights:** Offline/online sync, Simplified scheduling, Onsite estimates, Faster invoicing, Customer support tools, Field and office communication

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 User-friendly interface and easy navigation
- 💼 Comprehensive features for estimates and invoicing
- 📱 Good mobile app functionality for field work
- 💳 Easy payment processing and credit card acceptance
- 🎯 Effective scheduling and job management

**What reviewers complain about**

- 🐌 Extremely slow app performance and loading times
- 🐛 Frequent crashes and glitches
- 🔄 Poor syncing between mobile app and web version
- 📱 Not optimized for iPhone X/XS and newer screen sizes
- 🔐 Location tracking concerns and privacy issues

**Reported bugs**

- App freezes when scrolling on iOS 16+
- Entire screen moves when attempting to sign documents
- Cannot navigate between jobs without closing and reopening app
- Same job information displays for multiple work orders
- Photo upload failures

**Requested features**

- Landscape orientation support for iPad and tablets
- PDF upload capability from mobile app
- Improved screen rotation and responsiveness
- Better syncing between mobile and web platforms
- Modern UI redesign for current screen sizes


### Ecotrak Techs

[App page](https://appshunter.io/ios/app/ecotrak-techs/id6465394992)

This app helps field service technicians manage jobs, create proposals, and submit invoices directly from their mobile devices. It offers features like map-based job tracking, real-time alerts, and customer communication to streamline workflows and boost productivity.

**Highlights:** Streamline job workflow, Manage work orders on the go, Create and submit invoices, Map-based job tracking, Real-time status updates, Direct customer communication

**In-app purchases:** none


## Frequently asked questions

### Is mHelpDesk free?

mHelpDesk is free to download, with no in-app purchases.

### Is Ecotrak Techs free?

Ecotrak Techs is free to download, with no in-app purchases.

### Which has better reviews, mHelpDesk or Ecotrak Techs?

Ecotrak Techs is rated higher. mHelpDesk averages 3.5 out of 5 from 198 ratings, while Ecotrak Techs averages 3.6 from 11 ratings.

### Do mHelpDesk or Ecotrak Techs have ads?

Neither mHelpDesk nor Ecotrak Techs shows ads.

### Which is updated more often, mHelpDesk or Ecotrak Techs?

mHelpDesk ships an update every 3 months, and Ecotrak Techs every 2 months. Most recently, mHelpDesk was updated on November 2, 2026 and Ecotrak Techs on November 3, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*