# amoCRM 2.0 vs Omnidesk Helpdesk

The clearest difference is monetization model: Omnidesk Helpdesk at free against amoCRM 2.0's freemium. Omnidesk Helpdesk also leads on review sentiment (32% vs 16%). amoCRM 2.0's advantage is update cadence (every 9 days vs every 6 weeks). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

amoCRM 2.0 ships an update every 9 days, Omnidesk Helpdesk every 6 weeks. The most recent releases landed on October 17, 2026 and October 20, 2026 respectively.

## The numbers

| Metric | amoCRM 2.0 | Omnidesk Helpdesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.8 (24 ratings)](https://appshunter.io/ios/app/amocrm-20/id1128315486/reviews)** | — |
| Number of ratings | **24** | — |
| Positive reviews | 16.5% of reviews | **31.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 9 days** | Every 6 weeks |
| Monetization | Freemium | **Free** |
| Size | 178 MB | 93 MB |
| Requires iOS | 16.0 | **15.6** |
| Devices | iPhone, Apple Watch | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [amoCRM](https://appshunter.io/developer/1128315485) | [OMNI SUPPORT SYSTEMS LP](https://appshunter.io/developer/1397094863) |

## What reviewers say

### amoCRM 2.0

[App page](https://appshunter.io/ios/app/amocrm-20/id1128315486)

This cloud-based CRM system centralizes customer communication across messengers, emails, and calls. It enables personalized dialogues and offers powerful analytics, reporting, and automation tools for sales teams.

**Highlights:** Messaging-powered CRM, Multi-channel communication (messengers, email, calls), Personalized customer dialogues, Analytics and reporting, Sales automation tools

**Features:** Apple Watch app, Vision Pro support

**In-app purchases:** none


### Omnidesk Helpdesk

[App page](https://appshunter.io/ios/app/omnidesk-helpdesk/id1397094864)

Manage customer inquiries from all channels directly from your mobile device. Respond to tickets, chats, and collaborate with colleagues on the go. Stay connected with clients and streamline your workflow with powerful mobile tools.

**Highlights:** Process inquiries from all channels, Use custom and standard filters, Respond to tickets and chats, Utilize message templates, Edit ticket parameters and user data, Collaborate with colleagues via notes, Receive customizable notifications

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is amoCRM 2.0 free?

amoCRM 2.0 is free to download, with no in-app purchases.

### Is Omnidesk Helpdesk free?

Omnidesk Helpdesk is free to download, with no in-app purchases.

### Do amoCRM 2.0 or Omnidesk Helpdesk have ads?

Neither amoCRM 2.0 nor Omnidesk Helpdesk shows ads.

### Which is updated more often, amoCRM 2.0 or Omnidesk Helpdesk?

amoCRM 2.0 ships an update every 9 days, and Omnidesk Helpdesk every 6 weeks. Most recently, amoCRM 2.0 was updated on October 17, 2026 and Omnidesk Helpdesk on October 20, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*