# amoCRM 2.0 vs Usedesk

The clearest difference is review sentiment: Usedesk at 50% against amoCRM 2.0's 18%. Usedesk also leads on monetization model (free vs freemium) and iOS requirement (12.0 vs 16.0). amoCRM 2.0's advantage is rating (3.8 vs 3.4) and update cadence (every 9 days vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

amoCRM 2.0 holds the better App Store score, 3.8 against 3.4. Both are backed by a comparable volume of ratings — 24 and 5 respectively. Written reviews complicate that: 18% of amoCRM 2.0's written reviews are positive against 50% of Usedesk's, so the app with the better star average is not the one people write more warmly about.

amoCRM 2.0 ships an update every 9 days, Usedesk every 2 months. The most recent releases landed on October 29, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | amoCRM 2.0 | Usedesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.8 (24 ratings)](https://appshunter.io/ios/app/amocrm-20/id1128315486/reviews)** | [3.4 (5 ratings)](https://appshunter.io/ios/app/usedesk/id1466364204/reviews) |
| Number of ratings | **24** | 5 |
| Positive reviews | 17.5% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 9 days** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 179 MB | 94 MB |
| Requires iOS | 16.0 | **12.0** |
| Devices | iPhone, Apple Watch | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [amoCRM](https://appshunter.io/developer/1128315485) | [BLIZHE K DELU, OOO](https://appshunter.io/developer/1466364203) |

## What reviewers say

### amoCRM 2.0

[App page](https://appshunter.io/ios/app/amocrm-20/id1128315486)

This cloud-based CRM system centralizes customer communication across messengers, emails, and calls. It enables personalized dialogues and offers powerful analytics, reporting, and automation tools for sales teams.

**Highlights:** Messaging-powered CRM, Multi-channel communication (messengers, email, calls), Personalized customer dialogues, Analytics and reporting, Sales automation tools

**Features:** Apple Watch app, Vision Pro support

**In-app purchases:** none


### Usedesk

[App page](https://appshunter.io/ios/app/usedesk/id1466364204)

This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.

**Highlights:** Respond to clients across multiple channels, Track tickets with filters, View client communication history, Handle inquiries on the go

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is amoCRM 2.0 free?

amoCRM 2.0 is free to download, with no in-app purchases.

### Is Usedesk free?

Usedesk is free to download, with no in-app purchases.

### Which has better reviews, amoCRM 2.0 or Usedesk?

amoCRM 2.0 is rated higher. amoCRM 2.0 averages 3.8 out of 5 from 24 ratings, while Usedesk averages 3.4 from 5 ratings.

### Do amoCRM 2.0 or Usedesk have ads?

Neither amoCRM 2.0 nor Usedesk shows ads.

### Which is updated more often, amoCRM 2.0 or Usedesk?

amoCRM 2.0 ships an update every 9 days, and Usedesk every 2 months. Most recently, amoCRM 2.0 was updated on October 29, 2026 and Usedesk on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*