# identity vs M

The clearest difference is rating: M at 5.0 against identity's 4.6. identity's advantage is ratings volume (81 vs 3) and device support (3 vs 1). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

M holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: identity has 81 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 90% of identity's written reviews are positive against 96% of M's.

Both ship on a similar rhythm, roughly every 2 months. Both last shipped on October 26, 2026.

## The numbers

| Metric | identity | M |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.6 (81 ratings)](https://appshunter.io/ios/app/identity/id1133170000/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/m-net-hilft/id1446007846/reviews)** |
| Number of ratings | **81** | 3 |
| Positive reviews | 90.1% of reviews | **96.1% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 57 MB | 154 MB |
| Requires iOS | **13.0** | 17 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 17+ | 4+ |
| Developer | [IDnow GmbH](https://appshunter.io/developer/918081241) | [M-net Telekommunikations GmbH](https://appshunter.io/developer/1073601435) |

## What reviewers say

### identity

[App page](https://appshunter.io/ios/app/identity/id1133170000)

Securely verify your identity from anywhere using your ID document and a video call with a certified staff member. This app offers a fast, free, and convenient alternative to traditional identification methods, ensuring compliance with strict German and EU privacy regulations.

**Highlights:** Secure identity verification, Fast video chat identification, Free to use, Requires valid ID, Complies with EU privacy laws

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and efficient process
- 👍 User-friendly and easy to use
- 😊 Friendly and polite staff
- ✅ Smooth and uncomplicated experience
- 🗣️ Good communication and clear instructions

**What reviewers complain about**

- 😞 Horrible and scandalous service
- 📞 Calls getting cut off
- 🗣️ Difficulty understanding some agents
- 🚫 App not functional in certain languages
- 📸 Camera focus issues

**Reported bugs**

- App crashes
- No text visible in the app
- Camera focus issues preventing ID scanning
- Call disconnections during verification
- App not working in non-English/German language settings

**Requested features**

- Improve camera autofocus for ID scanning
- Ensure app functionality across all device languages
- Provide more robust security measures for document handling
- Offer better support for users with language barriers
- Improve call stability and prevent disconnections


### M

[App page](https://appshunter.io/ios/app/m-net-hilft/id1446007846)

This app helps users resolve internet connection issues quickly and easily. It offers automatic problem detection, interactive troubleshooting guides, and direct contact with customer service. Features include setup assistance, WLAN optimization, and access to customer portal information.

**Highlights:** Automatic problem detection, Interactive troubleshooting guides, Customer service contact, Setup assistant, WLAN optimization, Customer portal access

**In-app purchases:** none


## Frequently asked questions

### Is identity free?

identity is free to download, with no in-app purchases.

### Is M free?

M is free to download, with no in-app purchases.

### Which has better reviews, identity or M?

M is rated higher. identity averages 4.6 out of 5 from 81 ratings, while M averages 5.0 from 3 ratings.

### Do identity or M have ads?

Neither identity nor M shows ads.

### Which is updated more often, identity or M?

identity ships an update every 2 months, and M every 2 months. Most recently, identity was updated on October 26, 2026 and M on October 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*