# OneDesk vs NinjaOne Mobile

The clearest difference is rating: NinjaOne Mobile at 2.6 against OneDesk's 1.5. NinjaOne Mobile also leads on review sentiment (22% vs 0%) and ratings volume (73 vs 4). OneDesk's advantage is iOS requirement (13.0 vs 16.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

NinjaOne Mobile holds the better App Store score, 2.6 against 1.5. That said, the two scores are not equally well evidenced: NinjaOne Mobile has 73 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 0% of OneDesk's written reviews are positive against 22% of NinjaOne Mobile's.

OneDesk ships an update every 4 weeks, NinjaOne Mobile every 2 months. The most recent releases landed on July 7, 2026 and September 18, 2026 respectively.

## The numbers

| Metric | OneDesk | NinjaOne Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.5 (4 ratings)](https://appshunter.io/ios/app/onedesk/id1140275352/reviews) | **[2.6 (73 ratings)](https://appshunter.io/ios/app/ninjaone-mobile/id1416138607/reviews)** |
| Number of ratings | 4 | **73** |
| Positive reviews | 0.0% of reviews | **21.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 4 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 49 MB | 38 MB |
| Requires iOS | **13.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Logiciel Onedesk Inc.](https://appshunter.io/developer/1140275351) | [NinjaRMM LLC](https://appshunter.io/developer/1416138606) |

## What reviewers say

### OneDesk

[App page](https://appshunter.io/ios/app/onedesk/id1140275352)

Manage helpdesk tickets, tasks, and projects efficiently from your mobile device. Collaborate with your team, track time, and respond to customer inquiries on the go. This all-in-one solution streamlines support and project management.

**Highlights:** Respond to customer tickets, Manage tasks and tickets, Collaborate with team, Track time, Push notifications, Share files

**Features:** macOS Compatibility

**In-app purchases:** none


### NinjaOne Mobile

[App page](https://appshunter.io/ios/app/ninjaone-mobile/id1416138607)

Manage IT infrastructure and support end-users remotely with a unified platform. This solution centralizes IT management workflows into a single, accessible interface for a streamlined experience.

**Highlights:** Unified IT management, Remote end-user support, Centralized workflows, Single pane of glass interface, Manage from anywhere

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Great core product (RMM)
- 👍 Handy for on-the-go monitoring
- 👍 Basic functionality works (reboot, remote into device)
- 👍 Integrations work (Splashtop, Cloud RDP)
- 👍 Quick and responsive (for some users)

**What reviewers complain about**

- 🐛 Login issues (frequent, broken SSO, MFA problems)
- 🐛 App is unusable for many users
- 🐛 Lack of features compared to web version
- 🐛 Notifications never work (for some)
- 🐛 UI is abysmal (for some)

**Reported bugs**

- Login loop with SSO/Entra ID
- MFA not working or broken
- Authenticator never calls back
- App continually signs out
- Notifications never work

**Requested features**

- Add facial recognition for login
- Add ability to access device terminal/cmd/powershell
- Add ability to search devices by logged in user
- Add storage drive capacity/utilization
- Add Windows version (e.g., 22H2)


## Frequently asked questions

### Is OneDesk free?

OneDesk is free to download, with no in-app purchases.

### Is NinjaOne Mobile free?

NinjaOne Mobile is free to download, with no in-app purchases.

### Which has better reviews, OneDesk or NinjaOne Mobile?

NinjaOne Mobile is rated higher. OneDesk averages 1.5 out of 5 from 4 ratings, while NinjaOne Mobile averages 2.6 from 73 ratings.

### Do OneDesk or NinjaOne Mobile have ads?

Neither OneDesk nor NinjaOne Mobile shows ads.

### Which is updated more often, OneDesk or NinjaOne Mobile?

OneDesk ships an update every 4 weeks, and NinjaOne Mobile every 2 months. Most recently, OneDesk was updated on July 7, 2026 and NinjaOne Mobile on September 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*