# OneDesk vs Helpwise

The clearest difference is rating: Helpwise at 2.4 against OneDesk's 1.5. Helpwise also leads on review sentiment (33% vs 0%). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Helpwise holds the better App Store score, 2.4 against 1.5. Both are backed by a comparable volume of ratings — 4 and 7 respectively. Written reviews point the same way: 0% of OneDesk's written reviews are positive against 33% of Helpwise's.

OneDesk ships an update every 4 weeks, Helpwise every 3 weeks. The most recent releases landed on July 7, 2026 and June 3, 2026 respectively.

## The numbers

| Metric | OneDesk | Helpwise |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.5 (4 ratings)](https://appshunter.io/ios/app/onedesk/id1140275352/reviews) | **[2.4 (7 ratings)](https://appshunter.io/ios/app/helpwise/id1503985272/reviews)** |
| Number of ratings | 4 | **7** |
| Positive reviews | 0.0% of reviews | **33.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 weeks | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 49 MB | 86 MB |
| Requires iOS | 13.0 | **12.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Logiciel Onedesk Inc.](https://appshunter.io/developer/1140275351) | [SLABS Technologies Private Limited](https://appshunter.io/developer/1109689332) |

## What reviewers say

### OneDesk

[App page](https://appshunter.io/ios/app/onedesk/id1140275352)

Manage helpdesk tickets, tasks, and projects efficiently from your mobile device. Collaborate with your team, track time, and respond to customer inquiries on the go. This all-in-one solution streamlines support and project management.

**Highlights:** Respond to customer tickets, Manage tasks and tickets, Collaborate with team, Track time, Push notifications, Share files

**Features:** macOS Compatibility

**In-app purchases:** none


### Helpwise

[App page](https://appshunter.io/ios/app/helpwise/id1503985272)

Streamline team communication by managing emails, SMS, and WhatsApp conversations in a shared inbox. Collaborate with colleagues, assign tasks, and track key metrics to improve customer support efficiency.

**Highlights:** Shared inbox for email, SMS, and WhatsApp, Team collaboration tools (tagging, chat), Workload distribution and assignment, Performance analytics and reporting, Integration with business tools, Individual logins for enhanced security

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is OneDesk free?

OneDesk is free to download, with no in-app purchases.

### Is Helpwise free?

Helpwise is free to download, with no in-app purchases.

### Which has better reviews, OneDesk or Helpwise?

Helpwise is rated higher. OneDesk averages 1.5 out of 5 from 4 ratings, while Helpwise averages 2.4 from 7 ratings.

### Do OneDesk or Helpwise have ads?

Neither OneDesk nor Helpwise shows ads.

### Which is updated more often, OneDesk or Helpwise?

OneDesk ships an update every 4 weeks, and Helpwise every 3 weeks. Most recently, OneDesk was updated on July 7, 2026 and Helpwise on June 3, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*