# ALLDATA vs Virtual Assist

The clearest difference is monetization model: Virtual Assist at free against ALLDATA's subscription. On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ALLDATA ships an update every 5 weeks, Virtual Assist every 2 months. The most recent releases landed on September 1, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | ALLDATA | Virtual Assist |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[2.1 (279 ratings)](https://appshunter.io/ios/app/virtual-assist/id1165464136/reviews)** |
| Number of ratings | — | **279** |
| Positive reviews | 9.7% of reviews | **15.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 2 months |
| Monetization | Subscription | **Free** |
| Size | 91 MB | 50 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [ALLDATA, LLC](https://appshunter.io/developer/697105394) | [Allstate Insurance Company](https://appshunter.io/developer/318394321) |

## What reviewers say

### ALLDATA

[App page](https://appshunter.io/ios/app/alldata/id1146971588)

Access comprehensive OEM automotive repair and diagnostic data on your mobile device. Streamline inspections with photo documentation and generate detailed reports. Identify vehicle issues efficiently with built-in diagnostic tools for faster customer approvals and increased productivity.

**Highlights:** OEM repair procedures, Diagnostic trouble codes (DTCs), Technical service bulletins (TSBs), Integrated inspection tools, Photo documentation, Live sensor data graphing, Full-system scan reports

**In-app purchases:** none

**What reviewers like**

- 👍 VIN scanning helpful in shop
- 👍 Easier than website for phone use
- 👍 App is fantastic, user-friendly, quick, responsive
- 👍 Huge boost to garage
- 👍 Works like a charm on iPad Air 3

**What reviewers complain about**

- 🐛 Extremely slow and unreliable
- 🐛 Expensive subscription for functionality
- 🐛 App does not support repair side
- 🐛 App crashes or closes instantly
- 🐛 Does not work on mobile devices

**Reported bugs**

- App opens and closes instantly
- App works on iPad but not mobile
- App crashes frequently
- Latest update prevents loading ALLDATA
- Login issues, access denied repeatedly

**Requested features**

- Offline usability for critical jobs
- Mobile-friendly website or app for repair info
- Ability to access repair info on the go
- App should be designed for phones, not just tablets
- Access to repair data on the phone


### Virtual Assist

[App page](https://appshunter.io/ios/app/virtual-assist/id1165464136)

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

**Highlights:** Instant video chat with representatives, Share video to show damage, Face-to-face communication, Switch between front/back cameras, In-app flashlight control

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment

**What reviewers complain about**

- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes

**Reported bugs**

- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues

**Requested features**

- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call


## Frequently asked questions

### Is ALLDATA free?

ALLDATA is free to download, with no in-app purchases.

### Is Virtual Assist free?

Virtual Assist is free to download, with no in-app purchases.

### Do ALLDATA or Virtual Assist have ads?

Neither ALLDATA nor Virtual Assist shows ads.

### Which is updated more often, ALLDATA or Virtual Assist?

ALLDATA ships an update every 5 weeks, and Virtual Assist every 2 months. Most recently, ALLDATA was updated on September 1, 2026 and Virtual Assist on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*