# Gilbert 311 vs Alert Valley Metro®

Gilbert 311 and Alert Valley Metro® both sit at 4.7 stars, but that hides the real split: 80% of Alert Valley Metro®'s written reviews are positive against 60% of Gilbert 311's. Alert Valley Metro® also leads on iOS requirement (13.0 vs 17.6). Gilbert 311's advantage is update cadence (every 3 months vs every 6 months). On price, rating, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for Gilbert 311 against 4.7 for Alert Valley Metro®. Both are backed by a comparable volume of ratings — 397 and 478 respectively. Written reviews are what separate them: 60% of Gilbert 311's written reviews are positive against 80% of Alert Valley Metro®'s.

Gilbert 311 ships an update every 3 months, Alert Valley Metro® every 6 months. The most recent releases landed on November 6, 2026 and November 5, 2026 respectively.

## The numbers

| Metric | Gilbert 311 | Alert Valley Metro® |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (397 ratings)](https://appshunter.io/ios/app/gilbert-311/id1148105656/reviews)** | [4.7 (478 ratings)](https://appshunter.io/ios/app/alert-valley-metro/id1434869508/reviews) |
| Number of ratings | 397 | **478** |
| Positive reviews | 60.0% of reviews | **80.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 months** | Every 6 months |
| Monetization | Free | Free |
| Size | 141 MB | 21 MB |
| Requires iOS | 17.6 | **13.0** |
| Devices | iPhone | **iPhone, iPod** |
| Age rating | 12+ | 17+ |
| Developer | [Town of Gilbert](https://appshunter.io/developer/492312136) | [ELERTS Corp](https://appshunter.io/developer/445885285) |

## What reviewers say

### Gilbert 311

[App page](https://appshunter.io/ios/app/gilbert-311/id1148105656)

Report non-emergency issues like potholes or broken streetlights in your community. Submit requests with location details and track their status. Engage with local government to improve your neighborhood.

**Highlights:** Report non-emergency issues, Tag issue location, Track report status, Communicate with local government, Improve community services

**In-app purchases:** none


### Alert Valley Metro®

[App page](https://appshunter.io/ios/app/alert-valley-metro/id1434869508)

This app provides a discreet way for public transit riders to report safety and security concerns directly to the police. Users can send text, photos, short videos, and locations of suspicious activity. It also offers a direct link to call emergency services and provides alerts about persons of interest.

**Highlights:** Discreetly report safety concerns, Send photos and short videos, Report locations and categories, Anonymous reporting option, Direct 911 call button, Offline report storage, Be On the Look Out (BOLO) alerts

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Quick response to issues
- 👍 Easy to report problems
- 👍 Provides helpful transit updates
- 👍 App is useful for reporting issues
- 👍 Good for staying informed about delays

**What reviewers complain about**

- 😞 No action taken on reported incidents
- 😞 Authorities did not intercept train as promised
- 😞 Safety concerns on trains and at stations
- 😞 Transit authority doesn't seem to care about safety


## Frequently asked questions

### Is Gilbert 311 free?

Gilbert 311 is free to download, with no in-app purchases.

### Is Alert Valley Metro® free?

Alert Valley Metro® is free to download, with no in-app purchases.

### Which has better reviews, Gilbert 311 or Alert Valley Metro®?

Gilbert 311 is rated higher. Gilbert 311 averages 4.7 out of 5 from 397 ratings, while Alert Valley Metro® averages 4.7 from 478 ratings.

### Do Gilbert 311 or Alert Valley Metro® have ads?

Neither Gilbert 311 nor Alert Valley Metro® shows ads.

### Which is updated more often, Gilbert 311 or Alert Valley Metro®?

Gilbert 311 ships an update every 3 months, and Alert Valley Metro® every 6 months. Most recently, Gilbert 311 was updated on November 6, 2026 and Alert Valley Metro® on November 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*