# CHA 311 vs MyEPB

The clearest difference is rating: MyEPB at 3.3 against CHA 311's 2.5. CHA 311's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 17.0). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MyEPB holds the better App Store score, 3.3 against 2.5. Both are backed by a comparable volume of ratings — 61 and 23 respectively. Written reviews complicate that: 29% of CHA 311's written reviews are positive against 24% of MyEPB's, so the app with the better star average is not the one people write more warmly about.

CHA 311 ships an update every 4 months, MyEPB every 3 months. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | CHA 311 | MyEPB |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.5 (61 ratings)](https://appshunter.io/ios/app/cha-311/id1159840188/reviews) | **[3.3 (23 ratings)](https://appshunter.io/ios/app/myepb/id1214952097/reviews)** |
| Number of ratings | **61** | 23 |
| Positive reviews | **28.6% of reviews** | 23.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 months | **Every 3 months** |
| Monetization | Free | Free |
| Size | 46 MB | 37 MB |
| Requires iOS | **15.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 17+ | 4+ |
| Developer | [City of Chattanooga](https://appshunter.io/developer/1537983007) | [Electric Power Board](https://appshunter.io/developer/947930191) |

## What reviewers say

### CHA 311

[App page](https://appshunter.io/ios/app/cha-311/id1159840188)

Report city issues like potholes and graffiti quickly and easily. Connect directly with your local government to get problems resolved.

**Highlights:** Report city issues, Track issue status, Submit photos, Receive updates, Connect with city services

**Features:** macOS Compatibility

**In-app purchases:** none


### MyEPB

[App page](https://appshunter.io/ios/app/myepb/id1214952097)

Manage your energy and fiber accounts with this app. Monitor usage, pay bills securely, and receive outage updates. It also offers resources for improving home energy efficiency and saving money.

**Highlights:** Pay energy and fiber bills, Monitor real-time energy usage, Set energy spike alerts, Compare usage over time, Report outages, View outage restoration estimates, Access outage maps

**In-app purchases:** none

**What reviewers like**

- 👍 Clean and easy to use
- 💡 Detailed energy usage data
- 🗺️ Power outage map available
- 💡 Alerts for energy usage
- 💡 Option to report power outage

**What reviewers complain about**

- 🐛 App crashes frequently
- 🐛 Login issues/server errors
- 🐛 Data not populating
- 🐛 App displays incorrect information
- 🐛 Screen not displaying correctly on iPhone

**Reported bugs**

- App crashes during use and login
- App stopped populating data
- Glitch in the system: bill vs. app mismatch
- App updated with manual restore of power incorrectly
- Server error during login

**Requested features**

- Add bill pay option
- View and pay bill
- Combine electric and fiber bills
- Report fiber network outage
- See statement in app


## Frequently asked questions

### Is CHA 311 free?

CHA 311 is free to download, with no in-app purchases.

### Is MyEPB free?

MyEPB is free to download, with no in-app purchases.

### Which has better reviews, CHA 311 or MyEPB?

MyEPB is rated higher. CHA 311 averages 2.5 out of 5 from 61 ratings, while MyEPB averages 3.3 from 23 ratings.

### Do CHA 311 or MyEPB have ads?

Neither CHA 311 nor MyEPB shows ads.

### Which is updated more often, CHA 311 or MyEPB?

CHA 311 ships an update every 4 months, and MyEPB every 3 months. Most recently, CHA 311 was updated on October 26, 2026 and MyEPB on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*