# Salesforce Field Service vs SightCall

The clearest difference is rating: Salesforce Field Service at 4.6 against SightCall's 3.4. Salesforce Field Service also leads on ratings volume (21K vs 14) and update cadence (every 3 weeks vs every 2 months). SightCall's advantage is review sentiment (43% vs 21%) and iOS requirement (14.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Salesforce Field Service holds the better App Store score, 4.6 against 3.4. That said, the two scores are not equally well evidenced: Salesforce Field Service has 21K ratings behind it against 14, so its average is the more settled of the two. Written reviews complicate that: 21% of Salesforce Field Service's written reviews are positive against 43% of SightCall's, so the app with the better star average is not the one people write more warmly about.

Salesforce Field Service ships an update every 3 weeks, SightCall every 2 months. The most recent releases landed on November 7, 2026 and November 2, 2026 respectively.

## The numbers

| Metric | Salesforce Field Service | SightCall |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (21K ratings)](https://appshunter.io/ios/app/salesforce-field-service/id1163307568/reviews)** | [3.4 (14 ratings)](https://appshunter.io/ios/app/sightcall/id1446467546/reviews) |
| Number of ratings | **21K** | 14 |
| Positive reviews | 21.3% of reviews | **42.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 516 MB | 14 MB |
| Requires iOS | 18.0 | **14.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [salesforce.com](https://appshunter.io/developer/281826149) | [SIGHTCALL](https://appshunter.io/developer/935317994) |

## What reviewers say

### Salesforce Field Service

[App page](https://appshunter.io/ios/app/salesforce-field-service/id1163307568)

Empower your mobile workforce with a comprehensive field service management solution. Improve issue resolution with offline capabilities, real-time collaboration, and access to critical information. Streamline workflows, manage inventory, and capture proof of service on the go.

**Highlights:** Offline-first design, Real-time collaboration, Inventory management, Customer signature capture, Service report generation, Barcode and QR code scanning, Asset service history

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and fast
- 👍 User-friendly interface
- 🚀 Convenient mobile app
- 👍 Helpful for field service workers

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- ⏱️ Slow and unresponsive
- 🔍 Difficult to navigate and find information
- 🔋 High battery consumption
- 🤖 Poor integration with other systems

**Reported bugs**

- Login issues and frequent sign-outs
- Syncing problems and data loss
- Barcode scanning not working properly
- Compatibility issues with newer iOS versions

**Requested features**

- Add search functionality
- Improve offline capabilities
- Integrate with more mapping/navigation apps
- Allow bulk photo uploads
- Enhance calendar and scheduling features


### SightCall

[App page](https://appshunter.io/ios/app/sightcall/id1446467546)

This app connects field technicians with remote experts for real-time visual support. Technicians can share live video and receive AR-guided assistance, improving service performance and customer experience.

**Highlights:** Live video streaming, AR-powered guidance, Remote control features, HD photo capture, Document sharing, Optical Character Recognition

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Salesforce Field Service free?

Salesforce Field Service is free to download, with no in-app purchases.

### Is SightCall free?

SightCall is free to download, with no in-app purchases.

### Which has better reviews, Salesforce Field Service or SightCall?

Salesforce Field Service is rated higher. Salesforce Field Service averages 4.6 out of 5 from 21K ratings, while SightCall averages 3.4 from 14 ratings.

### Do Salesforce Field Service or SightCall have ads?

Neither Salesforce Field Service nor SightCall shows ads.

### Which is updated more often, Salesforce Field Service or SightCall?

Salesforce Field Service ships an update every 3 weeks, and SightCall every 2 months. Most recently, Salesforce Field Service was updated on November 7, 2026 and SightCall on November 2, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*