# Capgemini Engage vs ServiceNow Agent

The clearest difference is ratings volume: ServiceNow Agent at 2.7K against Capgemini Engage's 14. Capgemini Engage's advantage is rating (4.9 vs 4.6) and iOS requirement (13.0 vs 18.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Capgemini Engage holds the better App Store score, 4.9 against 4.6. That said, the two scores are not equally well evidenced: ServiceNow Agent has 2.7K ratings behind it against 14, so its average is the more settled of the two.

Capgemini Engage ships an update monthly, ServiceNow Agent every 2 weeks. The most recent releases landed on November 2, 2026 and November 4, 2026 respectively.

## The numbers

| Metric | Capgemini Engage | ServiceNow Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.9 (14 ratings)](https://appshunter.io/ios/app/capgemini-engage/id1164877201/reviews)** | [4.6 (2.7K ratings)](https://appshunter.io/ios/app/servicenow-agent/id1446951408/reviews) |
| Number of ratings | 14 | **2.7K** |
| Positive reviews | — | 61.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 38 MB | 137 MB |
| Requires iOS | **13.0** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Capgemini SA](https://appshunter.io/developer/929975970) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### Capgemini Engage

[App page](https://appshunter.io/ios/app/capgemini-engage/id1164877201)

Discover how a global consulting firm serves your business, including team introductions, industry news, and expert insights. Learn about relevant solutions to enhance your performance. Access is restricted to select clients and requires corporate login.

**Highlights:** Discover company services and performance, Meet the client-serving team, Receive industry-relevant news, Access expert insights, Learn about Capgemini solutions

**Features:** macOS Compatibility

**In-app purchases:** none


### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent/id1446951408)

This app allows service desk agents to manage and resolve requests on the go. It offers an intuitive interface for triaging, acting on, and resolving issues, even without internet access. Leverage device capabilities for tasks like navigation and barcode scanning.

**Highlights:** Manage assigned team work, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient and productive
- 👍 User-friendly interface
- 🔒 Secure and reliable
- 📱 Convenient mobile access

**What reviewers complain about**

- 🐛 Occasional crashes and bugs
- ⏱️ Slow performance at times
- 🔍 Limited search and filtering options
- 🔧 Lack of key functionality (e.g., changing ticket status)

**Reported bugs**

- Login issues and frequent log-outs
- Broken map/location functionality
- Inconsistent performance across devices
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to assign tickets to self
- More customization options (e.g., font size, themes)
- Improved notification system (audible alerts, clearing notifications)
- Integration with other productivity tools


## Frequently asked questions

### Is Capgemini Engage free?

Capgemini Engage is free to download, with no in-app purchases.

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Which has better reviews, Capgemini Engage or ServiceNow Agent?

Capgemini Engage is rated higher. Capgemini Engage averages 4.9 out of 5 from 14 ratings, while ServiceNow Agent averages 4.6 from 2.7K ratings.

### Do Capgemini Engage or ServiceNow Agent have ads?

Neither Capgemini Engage nor ServiceNow Agent shows ads.

### Which is updated more often, Capgemini Engage or ServiceNow Agent?

Capgemini Engage ships an update monthly, and ServiceNow Agent every 2 weeks. Most recently, Capgemini Engage was updated on November 2, 2026 and ServiceNow Agent on November 4, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*