# Virtual Assist vs Test

The clearest difference is update cadence: Virtual Assist at every 2 months against Test's every 3 months. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Virtual Assist ships an update every 2 months, Test every 3 months. The most recent releases landed on October 14, 2026 and September 18, 2026 respectively.

## The numbers

| Metric | Virtual Assist | Test |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.1 (279 ratings)](https://appshunter.io/ios/app/virtual-assist/id1165464136/reviews)** | — |
| Number of ratings | **279** | — |
| Positive reviews | 15.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free | — |
| Size | 50 MB | 78 MB |
| Requires iOS | **15.0** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Allstate Insurance Company](https://appshunter.io/developer/318394321) | [Summit Mobile Solutions, Inc.](https://appshunter.io/developer/336200963) |

## What reviewers say

### Virtual Assist

[App page](https://appshunter.io/ios/app/virtual-assist/id1165464136)

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

**Highlights:** Instant video chat with representatives, Share video to show damage, Face-to-face communication, Switch between front/back cameras, In-app flashlight control

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment

**What reviewers complain about**

- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes

**Reported bugs**

- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues

**Requested features**

- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call


### Test

[App page](https://appshunter.io/ios/app/test-drive-copilot/id1494554443)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Virtual Assist free?

Virtual Assist is free to download, with no in-app purchases.

### Is Test free?

Test is free to download, with no in-app purchases.

### Do Virtual Assist or Test have ads?

Neither Virtual Assist nor Test shows ads.

### Which is updated more often, Virtual Assist or Test?

Virtual Assist ships an update every 2 months, and Test every 3 months. Most recently, Virtual Assist was updated on October 14, 2026 and Test on September 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*