# Virtual Assist vs Sunbeast

The clearest difference is review sentiment: Sunbeast at 96% against Virtual Assist's 15%. Sunbeast also leads on rating (4.9 vs 2.1) and update cadence (weekly vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Sunbeast holds the better App Store score, 4.9 against 2.1. Both are backed by a comparable volume of ratings — 279 and 802 respectively. Written reviews point the same way: 15% of Virtual Assist's written reviews are positive against 96% of Sunbeast's.

Virtual Assist ships an update every 2 months, Sunbeast weekly. The most recent releases landed on September 23, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | Virtual Assist | Sunbeast |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (279 ratings)](https://appshunter.io/ios/app/virtual-assist/id1165464136/reviews) | **[4.9 (802 ratings)](https://appshunter.io/ios/app/sunbeast/id1538400462/reviews)** |
| Number of ratings | 279 | **802** |
| Positive reviews | 15.4% of reviews | **96.1% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Weekly** |
| Monetization | Free | Free |
| Size | 50 MB | 134 MB |
| Requires iOS | **15.0** | 15.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Allstate Insurance Company](https://appshunter.io/developer/318394321) | [Sunbit. Inc](https://appshunter.io/developer/1399985465) |

## What reviewers say

### Virtual Assist

[App page](https://appshunter.io/ios/app/virtual-assist/id1165464136)

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

**Highlights:** Instant video chat with representatives, Share video to show damage, Face-to-face communication, Switch between front/back cameras, In-app flashlight control

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment

**What reviewers complain about**

- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes

**Reported bugs**

- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues

**Requested features**

- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call


### Sunbeast

[App page](https://appshunter.io/ios/app/sunbeast/id1538400462)

This app helps users offer a specific service and earn rewards. It provides tips and tricks to improve performance and allows users to track their progress against peers, making work more engaging.

**Highlights:** Offer service easily, Earn rewards, Level up with tips & tricks, Track peer performance, Make workday exciting

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 💰 Great incentives and rewards
- 🙌 Helpful for patients
- 🤝 Excellent customer service
- 📈 Useful tracking and performance features

**What reviewers complain about**

- 🐛 Login and redemption issues
- 📱 Annoying permanent notification

**Reported bugs**

- Login screen freezes
- Redemption not working

**Requested features**

- Home screen widget for easier tracking
- Improved redemption process


## Frequently asked questions

### Is Virtual Assist free?

Virtual Assist is free to download, with no in-app purchases.

### Is Sunbeast free?

Sunbeast is free to download, with no in-app purchases.

### Which has better reviews, Virtual Assist or Sunbeast?

Sunbeast is rated higher. Virtual Assist averages 2.1 out of 5 from 279 ratings, while Sunbeast averages 4.9 from 802 ratings.

### Do Virtual Assist or Sunbeast have ads?

Neither Virtual Assist nor Sunbeast shows ads.

### Which is updated more often, Virtual Assist or Sunbeast?

Virtual Assist ships an update every 2 months, and Sunbeast weekly. Most recently, Virtual Assist was updated on September 23, 2026 and Sunbeast on September 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*