# Virtual Assist vs ADESA

The clearest difference is rating: ADESA at 2.8 against Virtual Assist's 2.1. ADESA also leads on update cadence (weekly vs every 2 months). Virtual Assist's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 17.0). On price, review sentiment, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ADESA holds the better App Store score, 2.8 against 2.1. Both are backed by a comparable volume of ratings — 279 and 153 respectively. Written reviews complicate that: 15% of Virtual Assist's written reviews are positive against 9% of ADESA's, so the app with the better star average is not the one people write more warmly about.

Virtual Assist ships an update every 2 months, ADESA weekly. The most recent releases landed on September 23, 2026 and September 28, 2026 respectively.

## The numbers

| Metric | Virtual Assist | ADESA |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (279 ratings)](https://appshunter.io/ios/app/virtual-assist/id1165464136/reviews) | **[2.8 (153 ratings)](https://appshunter.io/ios/app/adesa/id1660253652/reviews)** |
| Number of ratings | **279** | 153 |
| Positive reviews | **15.4% of reviews** | 8.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Weekly** |
| Monetization | Free | Free |
| Size | 50 MB | 82 MB |
| Requires iOS | **15.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Allstate Insurance Company](https://appshunter.io/developer/318394321) | [ADESA](https://appshunter.io/developer/1710441385) |

## What reviewers say

### Virtual Assist

[App page](https://appshunter.io/ios/app/virtual-assist/id1165464136)

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

**Highlights:** Instant video chat with representatives, Share video to show damage, Face-to-face communication, Switch between front/back cameras, In-app flashlight control

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment

**What reviewers complain about**

- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes

**Reported bugs**

- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues

**Requested features**

- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call


### ADESA

[App page](https://appshunter.io/ios/app/adesa/id1660253652)

This app offers a digital auction platform for wholesale car buying. It provides a streamlined experience for bidding and purchasing vehicles from various sales channels, anytime and anywhere. Enhanced search and personalized recommendations help users find and decide on inventory efficiently.

**Highlights:** Digital auction platform, Bid on timed and live auctions, Search and filter vehicle inventory, Vehicle valuation tools, Personalized recommendations, Saved search alerts, Real-time push notifications

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Modern and intuitive interface
- 💡 Accurate vehicle recommendations
- 👍 Convenient features like Carvana integration

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🤔 Difficult to navigate and track watched vehicles
- 😕 Missing critical dealer-friendly features
- 🤯 Overly complicated and confusing to use

**Reported bugs**

- Constant log-outs and need to re-enter credentials
- Inaccurate vehicle status and location information
- Inability to filter and search inventory effectively

**Requested features**

- Ability to sort watchlist by lane and run number
- Restore access to past sale reports and vehicle values
- Improve real-time vehicle location tracking


## Frequently asked questions

### Is Virtual Assist free?

Virtual Assist is free to download, with no in-app purchases.

### Is ADESA free?

ADESA is free to download, with no in-app purchases.

### Which has better reviews, Virtual Assist or ADESA?

ADESA is rated higher. Virtual Assist averages 2.1 out of 5 from 279 ratings, while ADESA averages 2.8 from 153 ratings.

### Do Virtual Assist or ADESA have ads?

Neither Virtual Assist nor ADESA shows ads.

### Which is updated more often, Virtual Assist or ADESA?

Virtual Assist ships an update every 2 months, and ADESA weekly. Most recently, Virtual Assist was updated on September 23, 2026 and ADESA on September 28, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*