# Virtual Assist vs Reman Wizard

The clearest difference is iOS requirement: Reman Wizard at 13.0 against Virtual Assist's 15.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Virtual Assist ships an update every 2 months, Reman Wizard every 6 weeks. The most recent releases landed on October 2, 2026 and September 20, 2026 respectively.

## The numbers

| Metric | Virtual Assist | Reman Wizard |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.1 (279 ratings)](https://appshunter.io/ios/app/virtual-assist/id1165464136/reviews)** | — |
| Number of ratings | **279** | — |
| Positive reviews | 15.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 6 weeks** |
| Monetization | Free | — |
| Size | 50 MB | 33 MB |
| Requires iOS | 15.0 | **13.0** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Allstate Insurance Company](https://appshunter.io/developer/318394321) | [Rapid Rim Repair LLC](https://appshunter.io/developer/1722653360) |

## What reviewers say

### Virtual Assist

[App page](https://appshunter.io/ios/app/virtual-assist/id1165464136)

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

**Highlights:** Instant video chat with representatives, Share video to show damage, Face-to-face communication, Switch between front/back cameras, In-app flashlight control

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment

**What reviewers complain about**

- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes

**Reported bugs**

- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues

**Requested features**

- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call


### Reman Wizard

[App page](https://appshunter.io/ios/app/reman-wizard/id6474956563)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Virtual Assist free?

Virtual Assist is free to download, with no in-app purchases.

### Is Reman Wizard free?

Reman Wizard is free to download, with no in-app purchases.

### Do Virtual Assist or Reman Wizard have ads?

Neither Virtual Assist nor Reman Wizard shows ads.

### Which is updated more often, Virtual Assist or Reman Wizard?

Virtual Assist ships an update every 2 months, and Reman Wizard every 6 weeks. Most recently, Virtual Assist was updated on October 2, 2026 and Reman Wizard on September 20, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*