# Virtual Assist vs Manheim

The clearest difference is rating: Manheim at 3.4 against Virtual Assist's 2.1. Manheim also leads on update cadence (every 2 weeks vs every 2 months) and chart position (#209 vs unranked). Virtual Assist's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 17.6). On price, review sentiment, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Manheim holds the better App Store score, 3.4 against 2.1. Both are backed by a comparable volume of ratings — 279 and 268 respectively. Written reviews point the same way: 15% of Virtual Assist's written reviews are positive against 18% of Manheim's.

Virtual Assist ships an update every 2 months, Manheim every 2 weeks. The most recent releases landed on October 14, 2026 and October 17, 2026 respectively.

## The numbers

| Metric | Virtual Assist | Manheim |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (279 ratings)](https://appshunter.io/ios/app/virtual-assist/id1165464136/reviews) | **[3.4 (268 ratings)](https://appshunter.io/ios/app/manheim/id6744660081/reviews)** |
| Number of ratings | **279** | 268 |
| Positive reviews | 15.4% of reviews | **18.1% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 2 weeks** |
| Monetization | Free | Free |
| Best chart rank | — | **#209** |
| Size | 50 MB | 265 MB |
| Requires iOS | **15.0** | 17.6 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Allstate Insurance Company](https://appshunter.io/developer/318394321) | [Manheim](https://appshunter.io/developer/400320200) |

## What reviewers say

### Virtual Assist

[App page](https://appshunter.io/ios/app/virtual-assist/id1165464136)

Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.

**Highlights:** Instant video chat with representatives, Share video to show damage, Face-to-face communication, Switch between front/back cameras, In-app flashlight control

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment

**What reviewers complain about**

- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes

**Reported bugs**

- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues

**Requested features**

- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call


### Manheim

[App page](https://appshunter.io/ios/app/manheim/id6744660081)

**Currently charting:** #209 Top Free · Business (US App Store)

This app provides tools for wholesale automotive dealers to make informed decisions, manage inventory, and maximize profits. It offers features like VIN scanning, valuation access, and real-time alerts to streamline daily operations.

**Highlights:** VIN Scanner for instant vehicle evaluation, MMR Access for trusted valuations, Efficient vehicle search, Real-time push notifications, Simulcast integration for live sales

**In-app purchases:** none


## Frequently asked questions

### Is Virtual Assist free?

Virtual Assist is free to download, with no in-app purchases.

### Is Manheim free?

Manheim is free to download, with no in-app purchases.

### Which has better reviews, Virtual Assist or Manheim?

Manheim is rated higher. Virtual Assist averages 2.1 out of 5 from 279 ratings, while Manheim averages 3.4 from 268 ratings.

### Do Virtual Assist or Manheim have ads?

Neither Virtual Assist nor Manheim shows ads.

### Which is updated more often, Virtual Assist or Manheim?

Virtual Assist ships an update every 2 months, and Manheim every 2 weeks. Most recently, Virtual Assist was updated on October 14, 2026 and Manheim on October 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*