# RouteThis Helps vs TechTeam

The clearest difference is rating: TechTeam at 4.8 against RouteThis Helps's 2.0. TechTeam also leads on review sentiment (50% vs 18%) and iOS requirement (15.5 vs 17.0). RouteThis Helps's advantage is ads (none vs shown) and update cadence (every 3 weeks vs every 3 months). On price, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

TechTeam holds the better App Store score, 4.8 against 2.0. That said, the two scores are not equally well evidenced: RouteThis Helps has 200 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 18% of RouteThis Helps's written reviews are positive against 50% of TechTeam's.

RouteThis Helps ships an update every 3 weeks, TechTeam every 3 months. The most recent releases landed on September 14, 2026 and June 9, 2026 respectively.

## The numbers

| Metric | RouteThis Helps | TechTeam |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.0 (200 ratings)](https://appshunter.io/ios/app/routethis-helps/id1173976362/reviews) | **[4.8 (6 ratings)](https://appshunter.io/ios/app/techteam/id1207874507/reviews)** |
| Number of ratings | **200** | 6 |
| Positive reviews | 18.5% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | **Every 3 weeks** | Every 3 months |
| Monetization | **Free** | Ad-supported |
| Size | 55 MB | 42 MB |
| Requires iOS | 17.0 | **15.5** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [RouteThis Inc](https://appshunter.io/developer/1455667117) | [Asurion Mobile Applications Inc](https://appshunter.io/developer/371405130) |

## What reviewers say

### RouteThis Helps

[App page](https://appshunter.io/ios/app/routethis-helps/id1173976362)

Diagnose network issues affecting smart home devices and internet speed. This app runs tests and shares diagnostic information with technical support to quickly resolve connectivity problems.

**Highlights:** Network tests and diagnostics, Identify internet connectivity problems, Troubleshoot smart home devices, Share diagnostic information with support, Improve home internet experience

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🎯 Accurately identifies network issues
- 🚀 Quick and efficient diagnostics
- 📊 Provides actionable recommendations
- 💡 Helps isolate device-specific problems
- 🔧 Useful for tech support collaboration

**What reviewers complain about**

- 🔒 Privacy concerns - collects data without user visibility
- ❌ Inaccurate or misleading results
- 😕 Confusing user interface and unclear instructions
- 🚫 Requires access code not provided to users
- 📍 Demands location permissions unnecessarily

**Reported bugs**

- App crashes during benchmarking network stage
- Unable to proceed without access code
- Crashes on connection testing
- Cannot input access code properly
- App shows issues but no clickable links to view details

**Requested features**

- Display diagnostic results to users before sending to support
- Show detailed network configuration information (router model, channel, encryption)
- Provide specific WiFi channel recommendations
- Allow users to review all collected data prior to submission
- Implement automatic data deletion from support servers after set period


### TechTeam

[App page](https://appshunter.io/ios/app/techteam/id1207874507)

Access unlimited technical support for your business needs. Connect with live, US-based technicians via call or chat for troubleshooting, setup, data backup, and system optimization.

**Highlights:** Unlimited technical support, Live US-based technicians, Troubleshoot network issues, Set up WiFi devices, Data backup services, System performance optimization

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is RouteThis Helps free?

RouteThis Helps is free to download, with no in-app purchases.

### Is TechTeam free?

TechTeam is free to download, with no in-app purchases.

### Which has better reviews, RouteThis Helps or TechTeam?

TechTeam is rated higher. RouteThis Helps averages 2.0 out of 5 from 200 ratings, while TechTeam averages 4.8 from 6 ratings.

### Do RouteThis Helps or TechTeam have ads?

TechTeam shows ads; RouteThis Helps does not.

### Which is updated more often, RouteThis Helps or TechTeam?

RouteThis Helps ships an update every 3 weeks, and TechTeam every 3 months. Most recently, RouteThis Helps was updated on September 14, 2026 and TechTeam on June 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*