# Zendesk Support vs Freshchat

The clearest difference is rating: Zendesk Support at 4.5 against Freshchat's 3.7. Zendesk Support also leads on monetization model (free vs freemium) and ratings volume (4.2K vs 52). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 3.7. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 52, so its average is the more settled of the two. Written reviews point the same way: 24% of Zendesk Support's written reviews are positive against 20% of Freshchat's.

Zendesk Support ships an update monthly, Freshchat every 3 weeks. The most recent releases landed on October 17, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Freshchat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [3.7 (52 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews) |
| Number of ratings | **4.2K** | 52 |
| Positive reviews | **23.7% of reviews** | 19.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | **Free** | Freemium |
| Size | 98 MB | 244 MB |
| Requires iOS | 15.0 | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Simple UI
- 👍 Lightweight and snappy
- 😍 Loved the new UX/UI
- 👼 Great app design

**What reviewers complain about**

- 🐛 Notifications rarely work
- 🐛 Slow message delivery
- 🐛 App logs out frequently
- 🐛 In-app features missing
- 🐛 Audio playback issues

**Reported bugs**

- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error

**Requested features**

- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Freshchat?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Freshchat averages 3.7 from 52 ratings.

### Do Zendesk Support or Freshchat have ads?

Neither Zendesk Support nor Freshchat shows ads.

### Which is updated more often, Zendesk Support or Freshchat?

Zendesk Support ships an update monthly, and Freshchat every 3 weeks. Most recently, Zendesk Support was updated on October 17, 2026 and Freshchat on October 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*