# Zendesk Support vs Keyscan Mobile

The clearest difference is rating: Zendesk Support at 4.5 against Keyscan Mobile's 2.9. Zendesk Support also leads on update cadence (monthly vs every 52 months) and ratings volume (4.2K vs 10). Keyscan Mobile's advantage is review sentiment (50% vs 24%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 2.9. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 10, so its average is the more settled of the two. Written reviews complicate that: 24% of Zendesk Support's written reviews are positive against 50% of Keyscan Mobile's, so the app with the better star average is not the one people write more warmly about.

Zendesk Support ships an update monthly, Keyscan Mobile every 52 months. The most recent releases landed on October 26, 2026 and October 23, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Keyscan Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [2.9 (10 ratings)](https://appshunter.io/ios/app/keyscan-mobile/id1280554007/reviews) |
| Number of ratings | **4.2K** | 10 |
| Positive reviews | 23.7% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 52 months |
| Monetization | Free | Free |
| Size | 98 MB | 18 MB |
| Requires iOS | **15.0** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [dormakaba Canada Inc.](https://appshunter.io/developer/985969701) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Keyscan Mobile

[App page](https://appshunter.io/ios/app/keyscan-mobile/id1280554007)

This app allows authorized users to use their mobile device as a digital key for access control systems. It enables system administrators to issue mobile credentials for entry points like doors, elevators, and parking gates.

**Highlights:** Mobile credential issuance, Use smartphone as digital key, Access control for doors, elevators, gates, Bluetooth Low Energy (BLE) communication, Simple enrollment process

**Features:** Apple Wallet

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Keyscan Mobile free?

Keyscan Mobile is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Keyscan Mobile?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Keyscan Mobile averages 2.9 from 10 ratings.

### Do Zendesk Support or Keyscan Mobile have ads?

Neither Zendesk Support nor Keyscan Mobile shows ads.

### Which is updated more often, Zendesk Support or Keyscan Mobile?

Zendesk Support ships an update monthly, and Keyscan Mobile every 52 months. Most recently, Zendesk Support was updated on October 26, 2026 and Keyscan Mobile on October 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*