# Zendesk Support vs Gong.io

The clearest difference is rating: Zendesk Support at 4.5 against Gong.io's 3.9. Zendesk Support also leads on monetization model (free vs freemium) and ratings volume (4.2K vs 113). Gong.io's advantage is review sentiment (60% vs 24%) and update cadence (every 2 weeks vs monthly). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 3.9. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 113, so its average is the more settled of the two. Written reviews complicate that: 24% of Zendesk Support's written reviews are positive against 60% of Gong.io's, so the app with the better star average is not the one people write more warmly about.

Zendesk Support ships an update monthly, Gong.io every 2 weeks. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Gong.io |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [3.9 (113 ratings)](https://appshunter.io/ios/app/gongio/id1289289459/reviews) |
| Number of ratings | **4.2K** | 113 |
| Positive reviews | 23.7% of reviews | **60.3% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 weeks** |
| Monetization | **Free** | Freemium |
| Size | 98 MB | 62 MB |
| Requires iOS | **15.0** | 17.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 12+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Gong.io](https://appshunter.io/developer/1289289458) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Gong.io

[App page](https://appshunter.io/ios/app/gongio/id1289289459)

Gain insights into customer interactions and drive revenue growth with AI-powered analysis. Access deal information, listen to calls offline, and receive real-time alerts to stay on top of your sales pipeline.

**Highlights:** Deal tracking and status visibility, Offline call access and playback, Call sharing via messaging apps, Real-time deal notifications, Mobile meeting recording, Actionable deal recommendations

**Features:** Siri integration, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Great for on-the-go listening
- 💡 Useful for coaching and feedback
- 🚀 Efficient call review
- 👍 Easy to use
- 💡 AI-powered insights

**What reviewers complain about**

- 🐛 Missing key web features
- 🐛 Limited app functionality
- 🐛 Poor user experience
- 🐛 Offline review is audio only
- 🐛 Comments are lost

**Reported bugs**

- App doesn't allow copy paste on iOS
- Old email saved after deleting app
- Comments entered are lost
- Cannot login or create new account
- App crashes on opening

**Requested features**

- Copy paste functionality on iOS app
- Ability to update fields on the app
- Offline video review
- Dark mode
- Landscape mode for iPad


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Gong.io free?

Gong.io is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Gong.io?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Gong.io averages 3.9 from 113 ratings.

### Do Zendesk Support or Gong.io have ads?

Neither Zendesk Support nor Gong.io shows ads.

### Which is updated more often, Zendesk Support or Gong.io?

Zendesk Support ships an update monthly, and Gong.io every 2 weeks. Most recently, Zendesk Support was updated on November 6, 2026 and Gong.io on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*