# Zendesk Support vs eduMe

The clearest difference is rating: Zendesk Support at 4.5 against eduMe's 3.0. Zendesk Support also leads on ratings volume (4.2K vs 2) and review sentiment (24% vs 0%). eduMe's advantage is update cadence (every 2 weeks vs monthly) and iOS requirement (11.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 3.0. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 24% of Zendesk Support's written reviews are positive against 0% of eduMe's.

Zendesk Support ships an update monthly, eduMe every 2 weeks. The most recent releases landed on September 25, 2026 and June 1, 2026 respectively.

## The numbers

| Metric | Zendesk Support | eduMe |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [3.0 (2 ratings)](https://appshunter.io/ios/app/edume/id1289723199/reviews) |
| Number of ratings | **4.2K** | 2 |
| Positive reviews | **23.8% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 98 MB | 27 MB |
| Requires iOS | 15.0 | **11.0** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Edume Limited](https://appshunter.io/developer/1289723198) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### eduMe

[App page](https://appshunter.io/ios/app/edume/id1289723199)

This app delivers essential company updates, news, and product information. It also provides interactive lessons to help you develop job-specific skills and knowledge, making your work more efficient.

**Highlights:** Company news and updates, Product launch information, Interactive skill-building lessons, Job performance enhancement, Active account required

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is eduMe free?

eduMe is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or eduMe?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while eduMe averages 3.0 from 2 ratings.

### Do Zendesk Support or eduMe have ads?

Neither Zendesk Support nor eduMe shows ads.

### Which is updated more often, Zendesk Support or eduMe?

Zendesk Support ships an update monthly, and eduMe every 2 weeks. Most recently, Zendesk Support was updated on September 25, 2026 and eduMe on June 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*