# Zendesk Support vs NapoleonCat

The clearest difference is review sentiment: NapoleonCat at 77% against Zendesk Support's 24%. NapoleonCat also leads on update cadence (fortnightly vs monthly). Zendesk Support's advantage is rating (4.5 vs 3.0) and ratings volume (4.2K vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 3.0. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 24% of Zendesk Support's written reviews are positive against 77% of NapoleonCat's, so the app with the better star average is not the one people write more warmly about.

Zendesk Support ships an update monthly, NapoleonCat fortnightly. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Zendesk Support | NapoleonCat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** | [3.0 (2 ratings)](https://appshunter.io/ios/app/napoleoncat/id1321379097/reviews) |
| Number of ratings | **4.2K** | 2 |
| Positive reviews | 23.7% of reviews | **76.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Fortnightly** |
| Monetization | Free | Free |
| Size | 98 MB | 36 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [NapoleonCat.com](https://appshunter.io/developer/1127438863) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### NapoleonCat

[App page](https://appshunter.io/ios/app/napoleoncat/id1321379097)

Manage all your social media messages, reviews, and comments from a single dashboard. Organize, categorize, and filter interactions to improve response times and customer service quality. Protect your brand from trolls and spammers while maximizing ad ROI.

**Highlights:** Universal social media inbox, Categorize and filter messages, Improve response rates, Customer service insights, Brand protection from trolls, Maximize ad ROI, Competitor monitoring

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is NapoleonCat free?

NapoleonCat is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or NapoleonCat?

Zendesk Support is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while NapoleonCat averages 3.0 from 2 ratings.

### Do Zendesk Support or NapoleonCat have ads?

Neither Zendesk Support nor NapoleonCat shows ads.

### Which is updated more often, Zendesk Support or NapoleonCat?

Zendesk Support ships an update monthly, and NapoleonCat fortnightly. Most recently, Zendesk Support was updated on October 26, 2026 and NapoleonCat on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*