# Zendesk Support vs Nibol

The clearest difference is ratings volume: Zendesk Support at 4.2K against Nibol's 14. Nibol's advantage is review sentiment (47% vs 24%). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.5 for Zendesk Support against 4.6 for Nibol. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 14, so its average is the more settled of the two. Written reviews are what separate them: 24% of Zendesk Support's written reviews are positive against 47% of Nibol's.

Zendesk Support ships an update monthly, Nibol every 3 weeks. The most recent releases landed on November 1, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | Zendesk Support | Nibol |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews) | **[4.6 (14 ratings)](https://appshunter.io/ios/app/nibol/id1420194768/reviews)** |
| Number of ratings | **4.2K** | 14 |
| Positive reviews | 23.7% of reviews | **47.2% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 98 MB | 30 MB |
| Requires iOS | **15.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zendesk](https://appshunter.io/developer/368796010) | [Nibol S.r.l.](https://appshunter.io/developer/1342730011) |

## What reviewers say

### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


### Nibol

[App page](https://appshunter.io/ios/app/nibol/id1420194768)

Manage hybrid work environments with flexible workspace booking, colleague location tracking, and meeting room reservations. Companies can optimize office space and enhance collaboration. Features include visitor management and package notifications for a seamless hybrid work experience.

**Highlights:** Flexible workspace booking, Colleague location visibility, Meeting room reservations, Visitor management, Parking space reservations, Package delivery notifications

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Is Nibol free?

Nibol is free to download, with no in-app purchases.

### Which has better reviews, Zendesk Support or Nibol?

Nibol is rated higher. Zendesk Support averages 4.5 out of 5 from 4.2K ratings, while Nibol averages 4.6 from 14 ratings.

### Do Zendesk Support or Nibol have ads?

Neither Zendesk Support nor Nibol shows ads.

### Which is updated more often, Zendesk Support or Nibol?

Zendesk Support ships an update monthly, and Nibol every 3 weeks. Most recently, Zendesk Support was updated on November 1, 2026 and Nibol on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*